Contact Us Contact Us

For rate quotes, to book or to contact an Air Canada Cargo station:

  • Select the city of origin for your shipment from one of the drop-down menus below.
  • From Canada you can also call 1-800-387-4865.
  • For live animal bookings, visit our AC Animals section and contact your specific station for more requirements.
  • For missing or damaged baggage, please contact Air Canada Customer Support.

Online Tools for Managing Your Shipments

Air Canada Cargo has a wide range of online resources to help you track and manage your shipments:

Track and Trace
Our Track and Trace tool lets you see where your shipments are, even if they've been split over multiple flights. Try it today.

Mobile App
Download our mobile app for iOS or Android for track and trace, or to sign up for milestone email updates for shipments in one simple interface.

Our easy-to-use e-Booking site provides a simple online booking experience and even allows for bulk shipment uploads. Register today!

Customer Relations

We're listening! We welcome your feedback and encourage you to email us at with past experiences, commendations, concerns and suggestions.

We invite you to communicate with us in the Official Language of your choice, English or French. Any request sent in another language will be considered, but please expect an additional delay for the process.

Updates about services, products and regional considerations
AC Animals restrictions
To ensure the comfort and safety of travelling animals, there are specific restrictions on animal shipments.