Customer Service lines – technical upgrade: On Monday, April 03, our toll-free Canadian Customer Service lines will be undergoing a technical upgrade. From 0830 - 1000 EST, the lines will be closed. We are still available to support via email at cargo.customerservice@aircanada.ca

Update from the Canadian Border Services Agency (CBSA): The previously used “Transfer In-Bond” for the release of cargo is no longer accepted by the Canadian Border Services Agency (CBSA). Air Canada Cargo will only be able to release freight in bond if there is a release notification message, deconsolidation notice or a stamped copy of the waybill. For additional information please visit the CBSA website, or contact us at yyz.aci@aircanada.ca

New restrictions on cold-blooded animals: As part of our ongoing commitment to excellence, Air Canada Cargo is currently undergoing an evaluation of hold temperatures for our aircraft fleet during the summer months to ensure the safety and well-being of cold-blooded animals which normally fly under the PLC booking solution.
As a result, there is a temporary restriction in place for all cold-blooded animals traveling on our network in all unheated cargo holds. This restriction will be re-evaluated once the assessment has been concluded.

PVG –Shanghai is temporarily unable to receive temperature sensitive cargo, until further notice

Pet travel: There are restrictions in place affecting travel for cats and dogs with Air Canada... Learn more