Customer relations
Your feedback is important to us! Email us at cargo.customerservice@aircanada.ca with past experiences, commendations, concerns, and suggestions.
We invite you to communicate with us in the Official Language of your choice, English or French. Any request sent in another language will be considered, but please expect an additional delay in processing.
Media relations
For media inquiries, please email media@aircanada.ca.
Terms & conditions
AC Absolute conditions
- AC Absolute: Containers may require positioning to origin airport - add 2 days to order process time to avoid potential Express Fee.
- AC Absolute: Station may have limitations. Monitoring may exceed 4 hours and expedited ramp time could extend to 2 hours.
- AC Absolute: Positioning/return fee applicable. Refer to AC Absolute Container Lease Pricing.
- CSafe containers: a drop fee for release/return applies
- CSafe containers subject to prior approval and drop fee may be applicable
Certification information
CEIV
Air Canada is certified by IATA’s Center of Excellence for Independent Validators in Pharmaceutical Logistics (CEIV Pharma). Locations in our network that have received CEIV Pharma certification are indicated.
GDP
Goods Distribution Practice certification requires pharmaceutical product handlers to meet stringent World Health Organization (WHO) standards for safety and security.