Customer Care

Ticket receipt / payment card billing enquiries (past travel)

We can provide:

  • a copy of a ticket or receipt
  • ticket usage information
  • itinerary information
  • explanation of a payment card charge

Note: If you are applying for a refund, checking refund status, requiring a refund receipt, or have concerns about your refund, please refer to Refund Services.

In order to process your request, we need some information about you so we can locate your records, and know where to send the reply. We also need specific authenticating data to confirm your right to access the information requested.

Please enter a first name, comprised of at least 2 valid characters. Only alphabetic characters (A to Z), apostrophes ( ' ), dashes ( - ) and spaces are accepted.
Please enter a Last Name, comprised of at least 2 valid characters. Only alphabetic characters (A to Z), apostrophes ( ' ), dashes ( - ) and spaces are accepted.
Please enter a valid 10-digit phone number using only numeric characters (0 - 9).
Please enter a valid 10-digit phone number using only numeric characters (0 - 9).
Please enter a valid email address format, with:
  1. a maximum of 60 characters
  2. only one "@" sign
  3. only valid characters: 0 to 9; A to Z; dot (.); hyphen (-); underscore ( _ )
  4. no consecutive dots (..)
Please enter a valid email address format, with:
  1. a maximum of 60 characters
  2. only one "@" sign
  3. only valid characters: 0 to 9; A to Z; dot (.); hyphen (-); underscore ( _ )
  4. no consecutive dots (..)
Please enter a Ticket Number starting by 014 and followed by 10 digits. Only numeric characters (0 to 9) are accepted.
Please select a reference from the drop-down menu.
Please enter a Booking Reference Number, comprised of 6 valid characters. Only alphanumeric characters (A to Z, 0 to 9) without spaces are accepted.
Your Aeroplan Number is comprised of 9 digits (valid characters are 0-9).
Please enter an Air Canada Flight Number starting by AC/QK followed by upto 4 numeric characters (0 to 9).
Details of request * Optional
Please enter your Billing Reference Number (displayed on your statement) starting by 014 and followed by 10 digits. Only numeric characters (0 to 9) are accepted.
Please enter the flight date.
{{flight.trip[0].departure.date | date : 'EEE'}} {{flight.trip[0].departure.date | date: 'dd MMM'}} Flight Date
Please enter exact amount billed to payment card.
Details of request * Optional


Notes:

  • In accordance with Canadian Law as well as Company policy regarding access to personal information, Air Canada will not release information unless the requestor is able to provide specific authenticating data. 
  • All the information you provide will be handled in compliance with Canadian privacy laws. We are committed to the protection of the personal information of our customers.
  • Under certain circumstances we may request a written signed request and a copy of a valid government identification card (such as a driver's license) that includes your signature prior to the release of information. We will contact you via the phone number or e-mail address you have provided if necessary.