If you've already travelled
To request a refund or for information on the status of a refund, complete our:
If you haven't travelled yet
Always present your refund request via your original point of purchase.
- If you booked at aircanada.com, you can cancel your booking online by going to My Bookings.
- If yours is a fully refundable fare, this will automatically initiate your refund process.
- If you booked directly with Air Canada, or you're cancelling a booking for which an upgrade was confirmed, contact Air Canada Reservations.
- If you booked through a travel agency, another airline or website, contact them directly.
Whom should I contact to request a refund for a service that I purchased with Air Canada but did not receive?
I cancelled my trip and have a credit that I’d like to use. Which department can best assist me?
How long will it take for my refund to be processed?
If your refund request is being reviewed by Refund Services or Customer Relations, it may take up to 3 weeks (unless otherwise stated by applicable law) for your refund claim to be reviewed.
If you have not received any information after 3 weeks, you can check the status of your refundOpens in New Window.
What happens if I cancel my reservation within 24 hours of purchase?
If you cancel your reservation online within 24 hours of purchase, you will receive an email confirming that the price of your ticket will be refunded automatically.
In the case of Flight Pass bookings, credits that are cancelled within 24 hours of booking will be credited back to your Flight Pass account and no cancellation fee will apply.
Fares may be subject to penalties.
Refunds are credited back to the original method of payment. (Note: In the case of cash and Interac online payments, customers will receive a cheque in the mail.)
All refund assessments are based on Air Canada’s tariffs and policies as well as the terms and conditions of your purchase. Fare rules explain refundability of your purchase. Please read this information carefully.