Customer Relations

Customer Relations

Past Travel Issues

At Air Canada, we want to maintain a relationship with our customers after they have travelled. Customer Relations endeavours to respond to your feedback and concerns regarding your travel experience. This information will be shared with other departments to improve our services. You may contact us by mail, fax, or e-mail.

For issues regarding Baggage Claims refer to Baggage Services.
For issues regarding refunds refer to Refund Services.
For past travel concerns on Air Canada, please refer to the Air Canada contact information below.

Contact Information

Residents of Canada and the United States 

Air Canada - Customer Relations
PO Box 64239,
RPO Thorncliffe
Calgary, AB, Canada
T2K 6J7
Fax: 1-866-584-0380
Send an Email Opens in New Window

When applicable, consumers can submit a complaint or comment about Air Canada's service (other than those related to safety or security) with the U.S. Department of Transportation Aviation Consumer Protection Division:

Via their website: Aviation Consumer Protection DivisionOpens in New Window

By mail:
Aviation Consumer Protection Division, C-75
U.S. Department of Transportation
1200 New Jersey Avenue, S.E.
Washington, D.C. 20590

Residents of the United Kingdom, Ireland, Scandinavia & the Netherlands

Air Canada Customer Relations
PO Box - 447
TW13 9DZ
United Kingdom
Fax: (44) 208 917 2395

Residents of other countries

Local customer relations representatives are located in the following cities:
Beijing (China)
Buenos Aires (Argentina)
Caracas (Venezuela)
Frankfurt (Germany)
Hong Kong
Mexico City (Mexico)
Paris (France)
Rome (Italy)
San José (Costa Rica)
Sao Paulo (Brazil)
Tel Aviv (Israel)
Tokyo (Japan)
Vedado Habana (Cuba)

Contact details may be found in the list of Air Canada Worldwide Offices.