Customer Relations

Customer Relations

Travel Issues

Within Canada or the U.S. (toll free)
1 888 689-BAGS (2247)

Other countries

Air Canada - Baggage Claims
Zip YUL 1116 P.O. Box 8000
Airport Station - Dorval, Quebec
Canada H4Y 1C3

Fax:
1-800-237-3563
Within Canada or the U.S. (toll free)

Send an email Opens in New Window

If you booked at aircanada.com, you can cancel your booking online by going to the My Bookings tab. This will generate a refund, if applicable.

If you’ve already travelled, complete our Ticket Refund Application Form Opens in New Window.

If you booked through an agency, contact your travel agent; otherwise, call Air Canada Reservations.

For more information on our Refund Services.

eCoupons

Redeem your eCoupon when you book your flight online. You can also contact Air Canada Reservations or your travel agent.

You can check the balance of your eCoupon Opens in New Window online at any time.

You can check the balance of your eCoupon Opens in New Window online at any time.

Travel Vouchers

If you haven’t travelled yet, you can redeem your e-MCO by completing your booking with Air Canada Reservations, your travel agent or at an Air Canada staffed airport.

If you’ve already travelled, redeem your e-MCO by filling out our Ticket Refund Application Form Opens in New Window.

If your booking was made on aircanada.com, you can go to the My Bookings tab tab to cancel it. Make sure to do it at least 2 hours before departure.

If you booked your flight through Air Canada Reservations or by another means, please use the same method to cancel it.

To cancel an Aeroplan Rewards booking, contact Aeroplan Opens in New Window directly.

For more information on cancelling an online booking.

If you’ve already travelled, write to us to get a copy of a ticket or receipt or for an explanation of a credit card charge.

If you haven’t travelled yet and booked your flight on aircanada.com, go to the My Bookings tab tab to get a copy of your ticket or receipt.

If you booked through an agency, contact your travel agent.

For all other bookings, contact Air Canada Reservations.

Past Travel Concerns

Send an email Opens in New Window

Air Canada - Customer Relations
PO Box 64239,
RPO Thorncliffe
Calgary, AB, Canada
T2K 6J7

Fax:
1-866-584-0380
1-403-569-5333

When applicable, consumers can submit a complaint or comment about Air Canada's service (other than those related to safety or security) with the U.S. Department of Transportation Aviation Consumer Protection Division Opens in New Window.

Aviation Consumer Protection Division, C-75
U.S. Department of Transportation
1200 New Jersey Avenue, S.E.
Washington, D.C. 20590
U.S.A.

Air Canada Customer Relations
PO Box - 447
Feltham
TW13 9DZ
United Kingdom

Fax:
(44) 208 917 2395

Local customer relations representatives are located in the following cities:

  • Beijing (China)
  • Buenos Aires (Argentina)
  • Caracas (Venezuela)
  • Frankfurt (Germany)
  • Hong Kong
  • Mexico City (Mexico)
  • Paris (France)
  • Rome (Italy)
  • San José (Costa Rica)
  • Sao Paulo (Brazil)
  • Tel Aviv (Israel)
  • Tokyo (Japan)
  • Vedado Habana (Cuba)

See contact information for Air Canada offices worldwide.