Goodwill policy summary for new entry requirements

Customers who are unable to travel due to new government-imposed entry requirements may be able to rebook their travel or be eligible for a refund. Please see the table below to determine your eligibility.

If you wish to rebook, please contact your travel agent or call us at 1-888-247-2262 (click here for international and other numbers) to discuss your options. For Aeroplan redemption bookings, please call 1-800-361-5373.

To request a refund, please complete this form.

Itineraries to/via: Customers who have been in: Ticket issued no later than: Original travel dates:
Antigua & Barbuda China (People's Rep.) within 28 days of arrival Feb. 3, 2020 Up to Feb. 29, 2020
Australia China (People's Rep.) within 14 days of arrival Feb. 3, 2020 Up to Feb. 29, 2020
Bahamas China (People's Rep.) within 20 days of arrival Feb. 3, 2020 Up to Feb. 29, 2020
Belize China (People's Rep.) within 14 days of arrival Feb. 9, 2020 Up to Feb. 29, 2020
Hong Kong China (People's Rep.) within 14 days of arrival Feb. 6, 2020 Up to Feb. 29, 2020
India China (People's Rep.) on or after January 15, 2020 Feb. 3, 2020 Up to Feb. 29, 2020
Israel China (People's Rep.) within 14 days of arrival Feb. 1, 2020 Up to Feb. 29, 2020
Jamaica China (People's Rep.) within 14 days of arrival Feb. 1, 2020 Up to Feb. 29, 2020
Japan China (People's Rep.) within 14 days of arrival Feb. 9, 2020 Up to Feb. 29, 2020
Korea (Republic of) Hubei Province, China (People's Rep.) within 14 days of arrival Feb. 4, 2020 Up to Feb. 29, 2020
New Zealand China (People's Rep.) on or after February 2, 2020 Feb. 3, 2020 Up to Feb. 29, 2020
Philippines China (People's Rep.), Hong Kong or Macau within 14 days of arrival Feb. 1, 2020 Up to Feb. 29, 2020
Saint-Lucia China (People's Rep.) within 14 days of arrival Feb. 3, 2020 Up to Feb. 29, 2020
Taiwan China (People's Rep.) within 14 days of arrival Feb. 10, 2020 Up to Feb. 29, 2020
Trinidad & Tobago China (People's Rep.) within 14 days of arrival Feb. 5, 2020 Up to Feb. 29, 2020
United States China (People's Rep.) within 14 days of arrival Feb. 1, 2020 Up to Feb. 29, 2020
Vietnam China (People's Rep.) within 14 days of arrival Feb. 3, 2020 Up to Feb. 29, 2020