COVID-19 Insurance provided and administered by Manulife

COVID-19 Insurance provided and administered by Manulife

As part of our effort to help Canadians travel internationally safely and securely, effective December 1, 2020, Aeroplan Members making an eligible new booking with Air Canada originating in Canada will receive complimentary Manulife COVID-19 Emergency Medical and Quarantine Insurance underwritten by The Manufacturers Life Insurance Company (Manulife).

This Manulife COVID-19 Insurance covers eligible Canadian residents, who are Aeroplan Members, when travelling internationally on a booking made with Air Canada, for travel completed by April 12, 2021. Manulife coverage will be automatically included if eligible when booking is purchased, or flight is redeemed. There are no registration forms to complete and premiums are paid for by Air Canada.

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For bookings made between

September 17, 2020 and November 30, 2020

Download the then-current Manulife Certificate of Insurance.

Quebec residents: Please carefully review the “Quebec Documents”: you can print or save this PDF, which includes the then-current Product Summary.

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For bookings made between

December 1, 2020 and January 31, 2021. Exclusively for Aeroplan Members

Download the Manulife Certificate of Insurance.

Quebec residents: Please carefully review the “Quebec Documents”: you can print or save this PDF, which includes the Product Summary.

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IMPORTANT: Each passenger on an eligible booking must be an Aeroplan Member and have a unique Aeroplan number associated with their ticket before checking in in order to receive complimentary Manulife COVID-19 Emergency Medical and Quarantine Insurance. Not a member? Sign up here. Enrollment is easy and free.

Eligibility

  • All passengers on new international round-trip bookings made from December 1, 2020 until January 31, 2021 inclusively, for travel completed by April 12, 2021.
  • Passenger must be a Canadian resident with a valid provincial or territory government health insurance plan for the duration of the trip.
  • Each passenger on a booking must be an Aeroplan Member and have a unique Aeroplan number associated with their ticket before checking in in order to receive complimentary Manulife COVID-19 Emergency Medical and Quarantine Insurance. This eligibility requirement is not applicable to children less than 2 years old. Minors can only be enrolled by their parent or legal guardian.
    1. Not a member? Sign up here. Enrollment is easy and free.
    2. Once you have become an Aeroplan Member, you can add your Aeroplan number during booking, after booking via Manage My Booking, or by calling Air Canada Reservations (1 888 247 2262), right up to the moment before you check-in for your flight.
  • Bookings including at least one Air Canada flight and on a new Air Canada ticket (code 014) issued between December 1, 2020 and January 31, 2021.

    You will qualify for coverage regardless of whether your first flight was operated by Air Canada or by one of Air Canada’s code share or interline partners so long as your booking was ticketed on Air Canada and includes at least one Air Canada flight (marketed or operated).
  • The duration of your trip outside Canada needs to be 21 days or less (to calculate the duration of your trip, include the date you leave Canada and the date you return to Canada)
    1. If your trip exceeds 21 days, you are not eligible for this coverage.
    2. If you change your initial booking before or after you leave Canada and your trip duration exceeds 21 days, you are not eligible for this coverage for any portion of your trip.
  • Travel must originate in Canada to any international destination (USA included) for which there is no Level-4 “avoid all travel” advisory in effect issued by the Canadian government at time of departure.
  • There is no age restriction to be eligible for this coverage.
  • Passenger must not be advised by a physician not to travel.

What’s covered

Coverage Limit (CDN)
Medical Coverage after a COVID-19 positive test result in destination Up to $200,000 CDN per insured
Quarantine expenses after a COVID-19 positive test result, denied entry or contact tracing in destination $150/day up to $2100 per person, or $300/day up to $4200 per family (Maximum duration of 14 days)
Emergency Air Transport to return you home Included in $200,000 per insured
Repatriation due to death Up to policy limits as outlined in the certificate of insurance
Level 3 Travel Advisory upgraded to Level 4 Travel Advisory by Canadian Government Up to a combined $500 per person for: *return airfare* meals and accommodations

What's not covered

  • Travel booked for periods longer than 21 days (the entire trip is not eligible).
  • Travel beyond April 12, 2021.
  • Tickets purchased from another airline, even if that airline is a code-share partner airline of Air Canada, regardless of whether the flight is operated by Air Canada.
  • Travel during your cruise dates, or any expenses related to your cruise.
  • One-way tickets.
  • Air Canada Vacations bookings are not eligible as they are subject to a separate complimentary COVID-19 insurance coverage and policy. More details here.
  • Residents of any other country aside from Canada.
  • Changes to existing bookings, with an original purchase date prior to December 1, 2020 are not eligible.

Not eligible for the complimentary Manulife COVID-19 Emergency Medical and Quarantine Insurance or looking for additional COVID-19 medical coverage? You can now purchase COVID-19 medical coverage directly with Manulife.

Learn more

Frequently asked questions

Have questions? Consult the Manulife FAQ for more details. You can also contact Manulife by calling to speak to a Manulife customer service representative at 1-866-521-8506 or emailing them at travel@manulife.com

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Air Canada flight information 1 888 422-7533

End-to-end health and safety

Stay safe from check-in to boarding, and beyond with the new biosafety standards and enhanced preventive measures of the industry-leading Air Canada Clean Care+ program.

Highly flexible booking options

Make a one-time change without a fee for all new or existing bookings or cancel for any reason and convert your ticket to an Air Canada Travel Voucher with no expiry date with our flexible booking options .