frequently asked questions


applying

I’ve applied. Now what?

Thanks for applying! Only successful candidates will be contacted. You’ll then have an initial phone interview with one of our recruiters (approx. 20 minutes). We’ll discuss your résumé in more detail, test your language skills (if applicable) and, if there’s still a strong match, invite you to our one-day Air Canada rouge interview event.

I’m not located within 90 minutes of the airport. Can I still apply?

If you are willing to relocate once hired, you can still apply. Like we mentioned, work hours are never set in stone. If you’re called-in on short notice (and you will be from time to time), you’ll need to get to the airport quickly. Because of this, proximity is key.

I’ve worked as a flight attendant before. Does this put me a step ahead?

It can, yes. But we’re interested in all the other jobs you’ve had as well. Our recruitment agent will discuss your previous work experience in detail during your initial phone interview.

Is Air Canada rouge unionized?

Yes, working as part of the rouge crew is a unionized position. Your salary, 6 month probationary period, and benefits after successful completion of the training programs are all determined according to the applicable Collective Agreement.

Can I work full time (40 hours a week) or request more flights?

Our rouge crew members are assigned 12 to 15 flights in a month, or 75 hours minimum. But you’re free to bid on more hours if they’re available.

What’s the pay like?

Annual compensation starts at $25,000+ based on a minimum of 75 hours per month, including per diems, overtime and benefits after 6 months of work.

How demanding are the work hours?

The work hours can be long and change often. You’ll also be away from home for days at a time. We’ll be honest: it’s a job that’s best suited to people with very flexible lifestyles.

I haven’t worked in the service industry before. Can I still apply?

Definitely. Although having some customer service experience will definitely set you apart —especially if you’ve worked with children—it isn’t mandatory. Show us you have what it takes to take customer service to the next level. We just want to be wowed (and so do our customers).

I currently work as a flight attendant at another airline. Can I still apply?

For sure you can apply. But if things get serious and we move into the more-than-just-friends phase (in other words, if we make you an offer), you’ll need to make the commitment to be exclusive.

I know more than one language. Is this an advantage?

We fly to destinations throughout Europe and the Caribbean, and many of our customers tend to speak more than one language. So being bi-, tri- and even quadri-lingual is awesome. Candidates that speak both English and French will be given priority consideration.

If I join the rouge crew, can I wear my favourite sweater or nailpolish?

The short answer is no. The longer answer is that we’ve worked hard to create an Air Canada rouge look—which includes hairstyles and overall grooming—and require that you adhere to it. Our uniforms must also be worn according to our style requirements, which will be explained to you during training.

What can I expect in an offer letter?

You’ll receive an offer letter after being accepted to our Air Canada rouge training program. After successfully completing the training, you’ll be considered an official member of the Air Canada rouge crew. Your offer letter will provide more detailed information regarding training sessions, pay during training, and your official training start date. It will also discuss your compensation package, flight schedules and full terms of employment, including your requirement to pay for a portion of your Customer Service Excellence Training.


training

What can I expect from the
one-day Air Canada rouge interview?

You can expect an in-person interview, a group interview, and an opportunity to have a much closer look at a day in the life of a rouge crew member—plus, a detailed discussion about salaries and expectations. More details can be seen on our timeline. You will also know whether you are being recommended to advance to the next stage of the process.

Will I have time to explore Orlando while down there for the Customer Service Excellence Training?

Training takes place throughout the day and sometimes into the early evening. It’s pretty intense and there’ll be assignments and take-home work to complete.

Do I have to pay for the Customer Service Excellence Training? Or do you cover that?

We cover the cost of training, but ask that our candidates pay $1,750 towards the incidental costs involved. This is repaid at a cost of $50/month up to the first 36 months of your employment.

I passed my training! How soon do I begin flying?

Hey, congrats! As soon as you’ve successfully completed your training, you’ll receive a flight schedule that outlines which days you’ll be flying that month.


flying

How often will I be flying?

You’ll fly a minimum of 75 hours per month and have 10 to 12 days off. Keep in mind that when bidding on your flights, your schedule will always be flexible and subject to change at any time.

Can I choose where I fly?

You can bid for routes based on your seniority. Wanna’ fly to Jamaica? Put a bid on it.

What is a typical schedule like?

"Typical" isn’t a word you’ll hear much around here. Depending on a number of variables—available routes, weather, flight changes—your schedule is subject to change.


top

think you’re ready for the rouge crew?

We hire fun, dedicated people who can adapt to anything that comes their way on the ground and at
30,000 feet in the air. (And trust us, this happens pretty often.) You up for the challenge?

let’s go

Not sure, maybe I just need a vacation

vacations