Checked Baggage Allowance

Our new baggage policy will take effect on 12 October 2005, click here for full details.

Packing Tips

Do not wrap bungee cords, ties or straps around baggage. Remove all old airline tags from your luggage. Attach identification tags to the inside and outside of the bag, giving destination as well as home addresses. Keep all medications and high value items such as cameras, jewellery, electronic devices and cash with you, do not put them in checked baggage.  Please note that some seemingly harmless goods can be dangerous on board an aircraft and should not be packed in either checked or carry-on baggage.

Camping/Sporting Hazardous goods: Please note that these items are not permitted for carriage onboard an aircraft: No camping fuels (e.g. propane) no matches, no lighters or other dangerous goods as described under the dangerous goods page.

Delayed Baggage

If your checked baggage does not arrive with you, you should make a report at the Air Canada Baggage Services counter at the airport.  For follow-up information, please contact the Air Canada Baggage Office at 03-9754284.  (call volumes to this number can be high, we appreciate your patience).

Lost Baggage

For lost baggage claims, you will need to complete our baggage claim declaration form.  In order to serve you better we are pleased to provide you with an electronic version of this form.  You will need to have Adobe Reader to view the form.

Baggage Claim Declaration Form (PDF File)

This form should be completed and returned within 21 days to:

Customer Solutions
Air Canada
Azrieli Center
132 Menachem Begin Rd.
Tel-Aviv 67011

We shall do everything possible to locate your delayed baggage. We trust that our combined efforts will bring favourable resolution.

Damaged Baggage

For damaged baggage claims reported outside of the airport not repaired or replaced, please write to our Customer Relations department. Major damage to baggage must be reported at the airport upon arrival. For international travel, damage not noticeable upon arrival will be considered for repair if the passenger reports it at the Air Canada Baggage Office at the airport within 7 days of travel. For delayed baggage issues, within 21 days, please forward original receipts for emergency items purchased, together with your file reference number to:

Customer Solutions
Air Canada
Azrieli Center
132 Menachem Begin Rd.
Tel-Aviv 67011

Lost and Found

For all items lost on board the aircraft please call our Lost & Found desk at the Airport at 03-9754280/1 (08.00-20.00, 7 days a week)

For items lost at the airport, call the Israel Airport Authority Lost & Found department at 03-9754452 (Sunday-Thursday 08.30-19.30, Friday 08.00-14.00)