This website is owned by Air Canada and operated on behalf of Air Canada by Destina eCommerce Group LP.  Air Canada is a foreign air carrier with headquarters in Canada at:

Air Canada Centre
Law Branch ZIP YUL1276
7373 Cote Vertu West
St. Laurent, Quebec H4Y 1H4

Air Canada understands the importance of protecting your privacy and will ensure that your personal data will only be used as described in this addendum and in the Canadian Edition Privacy Policy.  All information collected will be used in accordance with applicable privacy laws including Israel's Protection of Privacy Law 5741-1981.

Security of Your Transactions

To assist in protecting your personal data Air Canada uses the latest SSL protocol to protect your online payment transactions. The SSL protocol, by means of algorithms, encrypts the information that you enter before sending it on the internet.

General Considerations

If you choose to become a member of aircanada.com you will be asked to provide your title, your first, middle and last name with suffix, if applicable.  You will be asked to provide your date of birth, your gender, your preferred language of correspondence and to provide your contact information (mailing address, telephone numbers, facsimile number, email address).

When you join aircanada.com you are automatically enrolled into Aeroplan, Air Canada's customer loyalty program.  Aeroplan is a separate corporate entity and their privacy statement can be viewed by clicking here.

Before completing your online profile you will be asked to create a password and to provide the answer to a challenge question that will be posed to you should you forget your password.  To ensure others do not have access to your personal data it is in your best interests to keep your password confidential and to ensure the answer to the challenge question is something known only to you.

If you use a computer shared by others it is important to sign off at the end of your session and close the window in your browser to ensure others do not gain access to your personal data.

Personal Data Required For Online Reservations

When you make your online reservation additional information will be required to complete your booking.  You will be asked for your email address to allow us to send an electronic confirmation of your reservation, to send any correspondence or a subscription to our e-magazines.  You will also be asked to provide information from your passport.  While you have the right to refuse to provide your personal information certain of your personal data must be provided or we will not be able to complete the contract of carriage.

You should understand that all airlines including Air Canada are required by security laws of an increasing number of countries, including Canada and the United States, to provide API (advance passenger information) to the authorized border control agencies of these countries. When traveling to Canada your API data is transferred to the Canada Border Services Agency. For more information click here.

If you are connecting through Canada to the United States your API data will be transferred to U.S. border control authorities. For more information click here.

When you book your travel with www.aircanada.com you will be added to our email list used to contact you occasionally with offers that we feel will be of interest to you.  If you do not want Air Canada to contact you with offers you may withdraw your consent at any time simply by changing your profile information and opting out of any or all of the email offers you no longer wish to subscribe to by clicking on email offers. If you change your mind later you can simply opt back in. In addition, all emails sent to you by Air Canada contain simple instructions telling you how to "unsubscribe."

Use of Cookies and Conversion Beacons

Please review Air Canada's Privacy Policy for information on the use of "cookies" and "conversion beacons"on aircanada.com and for more information on how Air Canada uses your personal data. 

Document Retention

We keep a record of the flights you have taken, stored on a secure server located in Winnipeg, Manitoba, Canada. These records are stored by flight number and date and are kept as long as necessary to satisfy legislative requirements. In addition to the historic flight information we may have a record of the contents and address of emails you send to our Privacy Office and our responses.

Access To Your Personal Data

If you wish to make a correction to your personal data stored online you may do so by simply clicking on "View/Update My Profile". If you have questions or concerns regarding your personal data you can send your query by email to privacy_vieprivee@aircanada.ca.

Changes to the Privacy Policy

Air Canada reserves the right to modify this privacy statement at any time, so please review it frequently. If we make material changes to this policy we will notify you on the home page and other places we deem appropriate so that you are aware of what information we collect, how we use it and under what circumstances, if any, we disclose the information.