Air Canada Stopover FAQs

This guide is designed to answer some commonly-asked questions about the Air Canada program, and offer some additional helpful information.

If the connection time in my stopover city is just under 6 hours, can I choose to move to a later flight in order to take full advantage of the one-night hotel offer?
It depends on the ticket restrictions for the fare category purchased and as with most tickets, change fees may apply. If the fare category you have purchased allows for flight changes prior to commencement of your trip, then you are able to change to a later flight in order to take advantage of the Stopover program. It's important, however, to remember that flight changes are subject to seat availability.
Is the hotel stopover available with a multi-city online booking?
No, the hotel stopover is available with end-on-end through fares only..
Can I book the hotel stopover AFTER I have completed my booking?
Yes, you can opt in to the Stopover program after you have already completed your booking, as long as you do so at least 96 hours prior to your flight departure. Simply retrieve your booking by going to the Manage my bookings tab and click on the stopover reservation link.
Is the hotel stopover offered in both directions?
Yes, the hotel stopover is offered on both outbound and inbound flights.

You can book a first hotel stopover en route to your destination and even opt for a second stopover on your return flight.
What happens to my refund in the event of a cancellation or no-show?
In order to obtain a refund, you must cancel your booking at prior to 4pm (Eastern Time) the day of hotel check-in. For late cancellations or no-shows, the hotel booking is 100% non-refundable.

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