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Receive automatic notifications for flight delays of 2 hours or more and flight cancellations within 48-5 hours prior to departure when you provide us with your mobile phone number!
Effective June 18th, any confirmed passenger booking that contains a mobile phone number will now automatically be sent a text (SMS) message advising of a delay or cancellation as well as protection details for the affected flight. This service only pertains to bookings within 48-5 hours of departure. This differs from our Flight Notification mobile service where customers sign up themselves or sign up others for the flights they wish to be notified for. Irregular Operation Notification is provided for any passenger confirmed on an AC flight and provides a mobile phone number at time of booking. It also provides protection details in order to inform the passenger as soon as possible of any flight disruption.
Overview of the product
- SMS will be sent for Air Canada operated flights only (Domestic, Transborder and International) ,
- Passengers must have a confirmed ticket
- Passengers are automatically notified as long as a mobile phone has been provided at time of booking. Please ensure to select “mobile” when adding your phone number
- SMS notification will display on mobile device coming from short code ‘23622’.
- SMS notification will be used for flight departures between 48 and 5 hours prior to original departure time and for delays of 2 hours or more.
- SMS notification will send original departing time and new scheduled departure time.
- In the event of a delay and or cancellation resulting in a change in flight number the SMS notification will send original flight number and new flight number as well as time of departure for the new flight.
- SMS notification will only be used if the protected flight for the delay and or cancellation is later than the original scheduled flight.
Air Canada call centre representative will continue to contact passengers by phone when time permits for the following situations:
- Flight departure is more than 48 hours prior to original flight departure,
- No mobile phone is indicated on the booking,
- Flight delay or cancellation could result in offering customer an earlier departure time,
- Itinerary contains code share or other airlines.
How do I add my mobile phone number to my booking?
On aircanada.com, during your initial booking, you can add your mobile phone number when you get to the Who is travelling? page.
Select ‘Mobile’ from the drop down menu and enter your International Code, Area Code, Mobile Phone Number and E-mail Address.
When should I contact Air Canada?
In addition to sending specific information about flight cancellations or delays Air Canada will be able to send broadcast notifications. The purpose of these messages is to alert customers of any situations which may impact their travel plans, such as: severe weather conditions impacting specific cities or airports.
- The notifications will either direct the customer to aircanada.com for more information or provide instructions to call Air Canada in order to change customers travel plans.
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