What is Air Canada Mobile Services?

Mobile services offer you access to important travel information at your convenience like Flight Notification, Flight Status, Timetable information and Aeroplan Account Balance from your Internet-enabled phone or wireless PDA.

Which wireless communication device do I need to use Air Canada Mobile services?

Currently, you can access all Mobile services from your Internet-enabled phone or wireless PDA e.g., RIM Blackberry. When you register for Flight Notification from your Internet-enabled phone, wireless PDA or online, you can receive a notification text message via your text-enabled cellular phone, your alphanumeric pager or your personal e-mail account.

What type of phone will I need to access the mobile browser?

You will need a Internet-enabled mobile phone. Please contact your wireless carrier for more details.

How much does it cost to use Air Canada Mobile services?

Air Canada does not charge for Mobile Services. However, your wireless carrier may impose some access and connection charges. Please contact your wireless carrier to know more about your wireless service agreement.

Do I need to be an Aeroplan member to access Air Canada Mobile Services?

No, all Air Canada customers have access to Air Canada Mobile Services.

How can I access my Aeroplan account balance from my Internet-enabled phone?

For security reasons, you need to have a PIN to access your Aeroplan account balance. For your security, you will need to use the same PIN that was set up for you to access the Air Canada web site. If you require a new PIN or have forgotten it, you can retrieve it or request a new one online by visiting www.aircanada.ca.

What is the coverage area for Air Canada's Mobile Services?

Mobile Services from Air Canada are available wherever service from your wireless carrier is available. Please contact your wireless carrier for coverage availability.

What are the features offered by Air Canada Mobile Services?

Flight Notification: From your Internet-enabled phone, wireless PDA or on the Air Canada web site, you may register a request to receive notification if your Departure/Arrival time has been delayed or changed. This notice can be sent to your text-enabled phone, pager, or e-mail.
Flight Status: Departure and Arrival information for all Air Canada and Regional flights is updated each minute for accuracy.
Timetable: Arrange your travel plans in advance by viewing Air Canada schedules from your Internet-enabled phone or wireless PDA. Build your itinerary ahead of time before booking your flight.
Aeroplan Account Balance: With your Aeroplan and PIN numbers, you can have access to your Aeroplan account balance at any time.
Contact Information: Reference a list of helpful contacts in Air Canada including Reservations and Aeroplan so you can reach the right person at the right time.

Is the Flight Status information real time?

Yes, real time flight status is available for all Air Canada and Air Canada Regional flights.

How do I register for Flight Notification?

From your Internet-enabled phone or wireless PDA, enter mobile.aircanada.ca as your browser address or, simply choose Air Canada from the menu selection of your wireless carrier. Choose Flight Notification from the main menu to register a request for Departure/Arrival changes or delays for any Air Canada flight. You can also request a flight notification online by visiting www.aircanada.ca.

How do I know if my Flight Notification request was received by Air Canada?

Upon a successful completion of your request, a confirmation number will be sent to the device where you registered for the notification.

How do I set up Air Canada's Mobile services from my web-enabled phone or wireless PDA?

To access Air Canada Mobile Services, select the web browser function from the menu on your mobile phone. You can access Air Canada directly from the menus of the following wireless carriers:

• Bell Mobility - On the main menu under "Today's Info", select "Travel" and choose Air Canada from the menu.
• MTS Mobility- On the main menu, under "Shopping", select "Retailers" and then Air Canada.
• Rogers Wireless- On the main menu select "Travel" and choose Air Canada from the menu.
• SaskTel Mobility- On the main menu, under "Shop & Go", select "Shop" and then click on "Go" and choose Air Canada from the menu.
• Telus Mobility - On the main menu under "Look Up", select "Travel" and choose Air Canada from the menu.

What happens if I lose coverage?

If you lose connectivity for any period of time, any incomplete transaction will have to be reinitiated once you obtain coverage again.

Who do I contact to get technical support related to my wireless device?

If you encounter any technical problem related to the server such as service not available, please contact your wireless carrier.

Where can I send my comments and questions related to Air Canada Mobile Services?

Please visit our Assistance section online at www.aircanada.ca to send us an e-mail with your questions, comments, or suggestions.