Our policy regarding customers with allergies

Air Canada serves and offers for sale products containing various ingredients that may be allergens for some passengers. If you are allergic or sensitive to products that may be found in an aircraft cabin, it is your responsibility to always carry the proper medication and other protection.

If you have severe allergies, you should always carry one or more EpiPen (epinephrine), Auto-Injectors, much as you would under other circumstances.

Allergies to peanuts and nuts

We have phased out peanuts from all packaged bar snacks onboard our aircraft in all classes of service. In addition, we have also replaced our other packaged snack products with non-peanut alternatives wherever possible. However:

Buffer zone seating for severe peanut/nut allergies

If you have a severe allergy to peanuts or nuts you may request that a buffer zone* be set up around your seat in order to help avoid the risk of exposure. Here's what you need to know:

Severe allergies to cats or dogs

If you have a severe allergy to cats or dogs, you should carry your asthma inhaler, as well as hand sanitizer and wet wipes to clean surrounding areas.

Medical approval is required for all passengers, regardless of the itinerary, when requesting a buffer zone* for severe allergies to cats or dogs.

Please note that certain restrictions or conditions may apply with regard to severe allergies to dogs.

How to request a buffer zone

To request a buffer zone*, please contact the Air Canada Medical Assistance Desk at least 48 hours before your flight, regardless of your itinerary. We will also make a reasonable effort to accommodate your request if it is made within 48 hours.

Air Canada Medical Assistance Desk

Phone:
1-800-667-4732 (Toll-free between Canada and the U.S.)
1-514-369-7039 (long distance charges apply)

Hours of operation (ET):

* Note: In International Business Class, the buffer zone consists of the suite occupied by the passenger with allergies.

Special meals

We offer a choice of 17 special meals to accommodate our customers' special dietary needs. However, we cannot guarantee that our special meals will be entirely free of nuts/peanuts, seafood, gluten, or any other food product.

See what special meals are offered and how to order one for your next flight within North America or to an international destination.

Onboard snacks

This list of onboard snacks and their ingredients is provided on an informational basis only. Air Canada assumes no liability pertaining to the content of the information included in this list.



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