2010 Air Canada Upgrade Certificates

We’re moving to electronic upgrades

The benefit you’ve been waiting for has arrived! Our paper Air Canada Upgrade Certificates are being replaced by more convenient electronic upgrade credits. Starting December 10, 2010, eUpgrade Credits will be deposited directly to your eUpgrade account soon after you qualify for them, giving you access to them at all times through aircanada.com.

See below for details on how to use your 2010 paper certificates, which remain valid for travel until February 28, 2011, then learn more about eUpgrade Credits.

Using your 2010 Air Canada Upgrade Certificate

Enjoy the comfort and extra space of Executive First and Executive Class. Use your 2010 Air Canada Upgrade Certificate to request an upgrade online for any Air Canada or Jazz flight*.

Validity

2010 Air Canada Upgrade Certificates are valid for travel until February 28, 2011.

You will need to present your valid certificate to the agent at time of airport check-in or at the boarding gate. All upgrades are subject to the terms and conditions on the certificate.

Top Tier options

If you’re an Air Canada Top Tier member, you can upgrade from a Flex fare booked in M or U class when you use an Air Canada 2010 Top Tier North America or System-Wide upgrade certificate.

To take advantage of this when booking on aircanada.com, use our “Display only fares eligible for upgrade” option when choosing your flights on the Select Flights page.

As always, Air Canada Super Elite and Elite members can enjoy upgrades from all Flex fares when using a Top Tier Special System-Wide Upgrade Certificate.

Requesting an upgrade online

You can request your upgrade online if you:

  • Hold a valid 2010 Air Canada Upgrade Certificate;
  • Meet the criteria as per the terms and conditions on the certificate;
  • Have made or will make your booking at aircanada.com;
  • Have a booking with no more than two (2) passengers;
  • Are travelling on an Air Canada or Jazz operated flight;

Ensure that you have your certificate on hand and that you are within the permitted booking period. The "Request an Upgrade" link will appear when all conditions governing the use of the certificate are met.

At time of booking:

  • Click on the "Request an Upgrade" link that appears in the right hand corner of the booking details page.
  • A red "UPGRADE" button will appear for all flights that are eligible for an upgrade.
  • Enter the last seven digits indicated on the certificate for validation.
  • You will have the option to waitlist for flights that cannot be confirmed immediately.
  • A confirmation email will be sent if your upgrade request has been successful.
  • Please verify your booking later if you have flights waitlisted for an upgrade.
If you have already completed your booking:
  • From the Manage my Bookings page, retrieve your flight booking in one of two ways:
    • Sign in to access all your bookings with your Aeroplan number and password, or;
    • Access a single flight booking with your booking reference.
  • Click on the "Request an Upgrade" link.
  • A red "UPGRADE" button will appear for all flights that are eligible for an upgrade.
  • Enter the last seven digits indicated on the certificate for validation.
  • You will have the option to waitlist for flights that cannot be confirmed immediately.
  • A confirmation email will be sent if your upgrade request has been successful.
  • Please verify your booking later if you have flights waitlisted for an upgrade.

You will need to make a new upgrade request at the airport if your request has not been confirmed prior to check-in.

Exceptions

You must call Air Canada Reservations if:

  • You hold a purchased Canada-U.S. or Rapidair certificate
  • Your booking was not made at aircanada.com;
  • Your booking is for more than two (2) passengers;
  • Your booking was made using Flight Pass credits.

Upgrade certificates are not valid on Air Canada codeshare flights operated by other airlines or on charter flights.

Changes and cancellations

  • Change restrictions apply as per the original fare type/booking class.
  • You can make online changes to bookings with a flight for which an upgrade has been waitlisted but not confirmed.
  • You'll need to call Air Canada Reservations to change or cancel a booking for which an upgrade has been confirmed.
  • Please note that fares available online are not necessarily available through Air Canada Reservations.