Customers with special needsPOCs (Personal Oxygen Concentrators)
POCs are allowed on all flights under certain conditions.
Please note that canned oxygen (also known as recreational or flavoured oxygen) is not accepted in checked or carry-on baggage.
The following POCs are allowed on Air Canada, Air Canada rouge and Air Canada Express flights:
- AirSep Focus
- AirSep FreeStyle / AirSep Freestyle 5
- AirSep LifeStyle* (If equipped with sticker: "RTCA/DO-160" Section 21 Category M Compliant)
- Delphi RS-00400 (EVO Central Air)
- DeVilbiss iGo *
- Inogen One / Inogen One G2 / Inogen One G3
- Inova Labs LifeChoice / LifeChoice Activox
- International Biophysics LifeChoice
- Invacare Solo 2
- Invacare XPO2
- Oxlife Independence
- Oxus RS-00400
- Precision Medical EasyPulse
- Respironics EverGo
- Respironics SimplyGo
- SeQual Eclipse*
- Sequal SAROS*
You must store your POC under the seat in front of you.
* Due to limited stowage space, this POC model cannot be accommodated in the Executive First Suite.
- If you wish to travel with an approved POC, you must provide at least 48 hours’ advance notice and obtain medical approval before travel. Air Canada will also make a reasonable effort to accommodate any requests made within this time frame.
- To contact the Air Canada Medical Assistance Desk:
1-800-667-4732 (Toll-free between Canada and the U.S.)
1-514-369-7039 (long distance charges apply)
Hours of operation (Eastern Time):
Monday to Friday: 8am to 8pm
Saturday and Sunday: 9am to 6pm
- POCs and their supplemental batteries are permitted in addition to your carry-on baggage allowance.
- The in-seat power outlets in our aircraft are not designed for use with medical devices, which require constant current. For this reason, you may not use the in-seat power supply to power your POC during the flight or to recharge its batteries.
- Extra batteries must be placed in carry-on baggage and must be packaged in a manner that protects them from short circuits and physical damage, e.g.:
- exposed terminals can be taped over,
- each individual battery can be in a protective pouch or separate plastic bag, or batteries can be in their original retail packaging.
- You are fully responsible for your POC and batteries and must carry enough battery power for 1.5 times your total travel time, per your personal oxygen requirements. The Medical Assistance Desk will assist you with battery calculation once medical approval for travel has been confirmed, and will take the following into consideration:
- Time in airports before and after your flight, and between connections
- Time in the air
- Unexpected delays.