Customers with special needsService animals
Certified, professionally trained service animals which are assisting customers with disabilities are carried, free of charge, in the passenger cabin at the customer's feet. The animal must be harnessed and certified as having been trained to assist a person with a disability by a professional service animal institution (as a requirement under the Canadian Air Transportation Regulations).
View specific information for itineraries between Canada and the United States.
For all other itineraries, if you plan on travelling with a service animal, we require that you:
- Inform Air Canada Reservations at least 48 hours prior to departure. However, we will make every effort to accommodate requests made within that time frame.
- Be at the airport for check-in at least one extra hour ahead of the recommended check-in time
For exceptions on travel to international destinations, please consult specific government regulations of any countries you are travelling to.
Visually impaired customers may be seated in an International Business Class and may travel with a service animal such as a seeing-eye dog, provided the animal travels under the Suite's footstool and/or seat at all times. Please click on the 'Visually or hearing impaired' link in the 'Related Topics' below for more important information.
By contacting Air Canada Reservations, you can request a seat with additional floor space to accommodate a service animal. You must provide at least 48 hours' advance notice (72 hours for certain destinations) when requesting a seat with additional floor space. However, we recommend that you provide advance notice as soon as practicable to ensure that the seating can be reserved. Note that Air Canada will make every reasonable effort to provide seating accommodation to persons with disabilities when requested within 48 hours of departure.
Dogs as emotional support or psychiatric service animals
The policy detailed below applies exclusively to travel within Canada.
If you are travelling within Canada with a dog* as an emotional support or psychiatric service animal, you must advise Air Canada Reservations 48 hour in advance of travel, and provide supporting documentation in the form of an original letter on the letterhead of a licensed mental health professional (e.g. a psychologist, a psychiatrist, the general practitioner who is treating the passenger's mental or emotional disability, or a licensed clinical social worker), dated within one year of your departure date.
- The letter must confirm that:
- You have a mental or emotional disability recognized by the DSM-IV (Diagnostic and Statistical Manual of Mental Disorders).
- You need your dog for emotional or psychiatric support during travel and/or at destination.
- The person who prepared the document is a licensed mental health professional.
- You are currently under the care of the licensed mental health professional who prepared the document.
- The letter must also provide information on the mental health professional's license (i.e. type of license, date issued, and issuing authority).
- For Canadian residents travelling on a purely domestic itinerary, the letter should be issued by a practitioner certified in Canada. Other credible alternatives will be accepted on a case-by-case basis.
- Your dog must remain harnessed at all times.
- Your dog will be accepted on board in addition to your carry-on baggage allowance.
*Air Canada does not accept animals other than dogs as emotional support or psychiatric service animals.