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Flying with Air Canada
Customers with special needs
Visually or hearing impaired customers

In addition to the special services outlined at the top of this page, cabin crew will provide visually impaired customers with special attention, even if they are accompanied by an attendant and/or a service animal. The crew will:

  • Make periodic inquiries about the passenger's needs and attend to them;
  • Assist in unwrapping foods and beverages, describe the food and its location on the tray;
  • Accompany the passenger between his/her seat and the lavatory.

Visually impaired passengers may be seated in an Executive First Suite and may travel with a service animal such as a seeing-eye dog, provided the animal travels under the Suite's footstool and/or seat at all times.


Safety briefing in alternate format

In addition to an individual safety briefing provided by a crew member prior to flight departure, flight attendants on all aircraft will also offer Braille and large print safety cards for passengers who are blind or have a visual impairment.


TDD - Reservations

If you have a Telecommunications Device for the Deaf (TDD), in Canada and the United States call 1-800-361-8071 toll free.

If you are a passenger with special needs and you plan on travelling in an Executive First Suite, please contact Air Canada Reservations whenever booking travel for full information on safety precautions.