Customers with special needsComplaints or concerns

If you have a complaint or concern with our personnel about discrimination, accommodations, or services with respect to passengers with a disability that has not been resolved by our personnel to your satisfaction, please ask one of airport agents to put you in contact with a Complaint Resolution Official (CRO), or contact Air Canada Reservations for assistance.

Our CROs have been specially trained and are aware of applicable Canadian and U.S. air transportation disability regulations, and will be glad to respond to your complaint within 30 days, or take whatever action they deem is necessary. Our CROs are available by phone at all airport locations, at no cost.

If you're interested in forwarding a more general comment or complaint on a past travel experience, please contact Customer Relations.

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