|
|
Customers with special needs
Travel with an attendant
Passengers who are not self-reliant and are severely physically disabled (paraplegic or quadriplegic) so as to require an attendant to assist in getting in an out of a seat usually cannot be accommodated in our Executive First Suite. Exceptionally, on a case-by-case basis, authorization can be obtained from the Air Canada Medical Assistance Desk if, on fact-based evidence, it determines that the attendant accompanying the non self-reliant passenger is physically capable of taking full responsibility for transferring the passenger in and out of the Suite. Please contact Air Canada Reservations for more information. For travel within Canada on Air Canada, Jazz, and Air Canada-coded flights operated by Tier 3 carriers, an attendant may travel at no charge. Please note that all applicable taxes remain payable, except the Gander Airport Authority's Improvement fee. Please contact the Air Canada Medical Assistance Desk at 1-800-667-4732 for more information. For other travel within North America, the attendant may be able to travel on a reduced fare. Please contact Air Canada Reservations for more information. View specific information for itineraries between Canada and the United States. No advance seat selection is permitted when travelling with an attendant. Seats are assigned manually in advance of flight by the Air Canada Medical Services desk with the purpose of accommodating your special needs. Should the choice of attendant change prior to travel, Air Canada will accommodate this change free of charge with 48 hours advance notice. However, we will make a reasonable effort to accommodate changes made within this time frame. Certain conditions may apply. Please call Air Canada Reservations for more information. |
