Frequently asked questions

How can I enroll in the Maple Leaf Club program?

In order to apply for or renew an Air Canada Maple Leaf Club membership, we invite you to visit our web site at: www.aircanada.com/mlc where you can enroll/renew online.

When does my Maple Leaf Club membership begin?

Please allow approximately 30 days to receive your Air Canada Maple Leaf Club welcome package (including guide and card) after the enrollment/renewal has been processed and rest assured that your Maple Leaf Club membership will be valid for a full 12 months.

The membership begins upon reception of your Maple Leaf Club membership card as it is mandatory to present it to access the eligible lounges part of your program.

You can also choose the:

Express Service Option: for an additional charge of $25.00 CAD (tax included) at the time of enrollment/renewal, you can receive an e-mail with a personalized authorization letter allowing you to access the Air Canada Maple Leaf Lounges (ONLY) until you receive your membership card. Present this letter along with your boarding pass for a confirmed same day departing ticket on Air Canada or Star Alliance carrier to access any Maple Leaf Lounge. This letter is NOT valid in any other partner lounges and can only be used in Air Canada Maple Leaf Lounges (the Express Service Option is only available to Air Canada Maple Leaf Club members (NOT applicable for memberships through the Aeroplan miles redemption program).

What is the cost of the Air Canada Maple Leaf Club membership?

The cost of becoming an Air Canada Maple Leaf Club Canada member is only $375 CAD (tax included) per year. You can also purchase a membership for your spouse at the reduced rate of $175 CAD (tax included).
The cost for an Air Canada Maple Leaf Club North America Plus membership is only $495 CAD (tax included) per year. You can also purchase a membership for your spouse at the reduced rate of $235 CAD (tax included).
The cost of becoming an Air Canada Maple Leaf Club Worldwide member is only $665 CAD (tax included) per year. You can also purchase a membership for your spouse at the reduced rate of $305 CAD (tax included).

I have lost my card!

If your Air Canada Maple Leaf Club membership card has been lost, misplaced or stolen, please call our Service Centre toll-free at 1-866-556-9504 between the hours of 9:00 and 16:00 (Eastern Time). A replacement fee of $25CAD will apply.

Please allow approximately 30 days for delivery of the Maple Leaf Club card.

How long does it take to receive my membership kit?

Please allow approximately 30 days in order to receive your Air Canada Maple Leaf Club welcome package (including guide and card).

Express Service Option: for an additional charge of $25.00 CAD (tax included) at the time of enrollment/renewal, you can receive an e-mail with a personalized authorization letter allowing you to access the Air Canada Maple Leaf Lounges (ONLY) until you receive your membership card. Present this letter along with your boarding pass for a confirmed same day departing ticket on Air Canada or Star Alliance carrier to access any Maple Leaf Lounge. This letter is NOT valid in any other partner lounges and can only be used in Air Canada Maple Leaf Lounges. *The Express Service Option is only available to Air Canada Maple Leaf Club members (not applicable for memberships through the Aeroplan points redemption program).

What are the guest privileges in the Air Canada Maple Leaf Lounges?

For just $15 CAD ($15 USD) before 11 a.m., or $25 CA ($25 USD) after 11 a.m. you can bring fellow travellers with you into an Air Canada Maple Leaf Lounge. Please note that in the Frankfurt lounge the cost is 25 Euros regardless of the hour. You and your guests must each have a confirmed same-day departing ticket on an Air Canada, Air Canada Express or Star Alliance carrier. You may invite an unlimited number of guests, subject to space availability. Please note that guests must enter the lounge with you. An adult who is a member must accompany children under the age of majority.

Infants, under 2 years of age, have free entry with an Air Canada Maple Leaf Club member.

Please note that there are no guest privileges in other non-Air Canada Lounges.

The Worldwide Maple Leaf Club membership entitles you to one (1) complimentary guest in all lounges, provided that you have a same-day boarding pass on an Air Canada, Air Canada express or Star Alliance flight.

It says that you can fly with a Star Alliance member airline and still gain access to the Maple Leaf lounges. What carriers are included in the Star Alliance group?

Please note that the member airlines change, so for the most up to date information please go to www.staralliance.com/en/about/member_airlines.

I purchased the Air Canada Maple Leaf Club membership and I still haven't received my card. Can I still access the Air Canada Maple Leaf Lounges?

You will not be able to access the Air Canada Maple Leaf Lounges without a valid Air Canada Maple Leaf Club membership card or a valid authorization letter provided to you if you selected the Express Service option at the time of your enrollment/renewal. The Express Service Option is only available to Air Canada Maple Leaf Club members (NOT applicable for memberships through the Aeroplan miles redemption program) and is valid in the Maple Leaf Club Lounges of Air Canada (ONLY).

I am an eligible Air Canada Altitude member and would like to purchase the Air Canada Maple Leaf Club spousal membership. How do I proceed?

The cost for an Air Canada Maple Leaf Club spousal membership varies from $175 CAD (tax included) for an Air Canada Maple Leaf Club Canada spousal membership, $235 CAD (tax included) for an Air Canada Maple Leaf Club North America Plus spousal membership and $305 CAD (tax included) for an Air Canada Maple Leaf Club World Wide spousal membership. In order to purchase a spousal Air Canada Maple Leaf membership, please call us at 1-866-556-9504 (Canada and the USA) or 514-422-6725 (other countries) and leave a detailed message including your daytime telephone number so that we may contact you directly to process your request. Please allow approximately 30 days in order to receive the spousal Air Canada Maple Leaf Club welcome package (including guide and card).

I have been timed out from the Maple Leaf Club enrollment/renewal process, how can I log back in?

You can log back in by clicking on Renew and then entering your Aeroplan number.

I can't seem to remember my password, how should I proceed?

If you cannot remember your password please click on the password reset button. If you do not receive it within an hour, please call our Maple Leaf Club help desk at 1-866-556-9504.

What lounges can I access with my Air Canada Maple Leaf Club Canada/Air Canada Maple Leaf Club North America / Air Canada Maple Leaf Club Worldwide membership?

What are the Terms and Conditions of the Maple Leaf Club?

How to reach us.

For Air Canada Maple Leaf Club membership inquiries, please call the numbers below, Monday through Friday, during regular business hours (Eastern Time):

Canada and the USA: 1-866-556-9504
Other countries: 1-514-422-6725
FAX: Canada and the USA: 1-800-432-4552
FAX: Other countries: 1-514-422-5599

Or we can be reached by e-mail: mapleleafclub@aircanada.ca

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