Contact Us - International
Country:



Mexico

Air Canada Reservations

Reservations:
Mexico, Federal District: 9138 0280 (regular toll charges apply)
Mexican Republic: 01 800 719 2827 (toll free within Mexico)


Hours of operation:
6:00am to 10:00pm – Mexico, Federal District (CST)
7:00am to 11:00pm (EST)
4:00am to 8:00pm (PST)
12:00 (noon) to 4:00am (GMT – UTC)

Ticketing Office:
Air Canada Reservations
Blvd. Manuel Avila Camacho No. 1- 8th floor
Col. Lomas de Chapultepec
MEXICO, CP 11009
D.F. MEXICO

Hours of operation:
Mon. - Fri.: 09:00 - 18:00

Web Assistance

Mexico, Federal District: 9138 0280 (regular toll charges apply)
Mexican Republic: 01 800 719 2827 (toll free within Mexico)
See hours of operation under ‘Reservations’ above.

Flight Arrivals & Departures

Mexico, Federal District: 9138 0280 (regular toll charges apply)
Mexican Republic: 01 800 719 2827 (toll free within Mexico)
See hours of operation under ‘Reservations’ above.

support.mex@aircanada.ca

Travel Support

Tell us about your experience with Air Canada:

Send us an email with your comments, compliments and suggestions. You’ll help us improve the services we offer.


Other ways to reach us:


Air Canada Customer Relations
Blvd. Manuel Avila Camacho No.1-8th floor
Col. Lomas de Chapultepec
MEXICO, CP 11009
D.F. MEXICO
Mon. - Fri.: 09:00 - 18:00

support.mex@aircanada.ca

For Refund Services:

To request a refund or for information on the status of a refund:

For ticket receipt & credit card billing enquiries:

For past travel only, if you need:

  • a copy of a ticket or receipt
  • information on ticket usage and/or itinerary, or
  • explanation of a credit card charge

For Baggage Services:

Air Canada - Baggage Claims
Zip YUL 1116
P.O. Box 8000
Airport Station
Dorval, Quebec
CANADA
H4Y 1C3

Mexico City:
Tel.: (52 55) 2599 0071

Cancun:
Tel.: (998) 886 1020

Puerto Vallarta:
Tel.: (322) 221 1565

San José del Cabo:
Tel.: (624) 146 5097 or (624) 146 5098

Air Canada Stopover Program

Please contact Air Canada Vacations:

Support during travel:
prevoyageclientele@vacv.com

Post-travel support:
postvoyageclientele@vacv.com