We value your comments and suggestions to help us to serve you better. We will endeavour to respond to you within five business days.

Please note that there are some types of feedback that must be directed to specific departments:

Aeroplan: For all questions related to Aeroplan reservations, products, services and partners.

Reservations: For changes to existing reservations including seat assignments, special meal requests, itinerary changes, etc.

Customer Solutions: For issues with past travel or ideas on how we can better serve you.

For all other feedback, please continue to our priority email form.