Past Travel Issues
At Air Canada, we want to maintain a relationship with our customers after they have travelled. Customer Relations endeavours to respond to your feedback and concerns regarding your travel experience. This information will be shared with other departments to improve our services. You may contact us by mail, fax, or e-mail.
- For past travel concerns on Air Canada, please refer to the Air Canada contact information below.
- For issues regarding Baggage Claims refer to Baggage Services.
- For issues regarding refunds refer to Refund Services.
Residents of Canada and the United States
Air Canada - Customer Relations
PO Box 64239,
Calgary, AB, Canada
Send an Email
Consumers wishing to submit a complaint or comment about Air Canada's service (other than those related to safety or security) may do so by contacting the U.S. Department of Transportation Aviation Consumer Protection Division:
- Via their website:
- Aviation Consumer Protection Division
- By mail:
Aviation Consumer Protection Division, C-75
U.S. Department of Transportation
1200 New Jersey Avenue, S.E.
Washington, D.C. 20590
Residents of the United Kingdom, Ireland, Scandinavia & the Netherlands
Air Canada Customer Relations
PO Box - 447
Fax: (44) 208 917 2395
Residents of other countries
Local customer relations representatives are located in the following cities:
Buenos Aires (Argentina)
Mexico City (Mexico)
San José (Costa Rica)
Sao Paulo (Brazil)
Tel Aviv (Israel)
Vedado Habana (Cuba)
Contact details may be found in the list of Air Canada Worldwide Offices.