Frequently Asked Questions

This document provides answers to questions you may have about the Air Canada Corporate Rewards program. If you don't find the answer to your question, or you'd like to make a comment, please send an email to corporaterewards@aircanada.ca

About the Rewards

What offers are available to companies that enroll in the program?
Each time your company reaches an expense threshold, it becomes eligible for select complimentary or discounted products and services offered by Air Canada and its best partners.

Depending on the threshold your company has reached, rewards can include:

  • Discounts on Air Canada and select Lufthansa Group* flights
  • Exclusive promotional offers
  • Preferred seat selection
  • eUpgrade Credits
  • Maple Leaf™ Lounge access
  • Maple Leaf Club memberships
  • On My Way™ travel assistance
  • Air Canada Café vouchers
  • Avis Corporate Awards Program
  • Budget Business Program
During your company's first year as a Corporate Rewards member, it will receive rewards as soon as a threshold level is reached. Subsequently, the rewards your company earns during the year are attributed on the anniversary date of your company's enrollment.

* The Lufthansa Group includes: Lufthansa, Austrian Airlines, Brussels Airlines and SWISS.
How is our company informed of the rewards it has received?
When your company reaches an expense threshold, your Program Administrator and Corporate Officer receive an email notification with details on the complimentary or discounted products and services associated with that particular threshold.

If your company received a fare discount as part of its threshold reward package, the fares displayed on the shopping page will automatically include any applicable discount.

Any complimentary or discounted travel option offered as part of the Corporate Rewards program will also automatically appear as a selectable travel option during the booking process.
Who in our company can use the rewards we receive?
All of the travellers registered with your company's Corporate Rewards account can take advantage of the complimentary or discounted products and services offered by Air Canada and its partners.
How does our company redeem the complimentary Maple Leaf™ Club Canada membership?
The complimentary offer can be applied to a Maple Leaf Club Canada membership and must be requested online in the 3 months following your company's yearly anniversary date.

To apply, follow these easy steps:

  • Go to the Maple Leaf Club website
  • Click on the Members tab at the top of the page, and select Maple Leaf Club Canada from the drop-down menu
  • In the Maple Leaf Club Canada section, choose the Apply now option to access the application form
  • When completing the application form, make sure to enter:
    • your company's Promotion Code* in the appropriate field
    • your Corporate Rewards account number in the SME ID field

* You'll find the Promotion Code in the anniversary email that was sent to your Program Administrator advising them of your threshold rewards.

Full Terms and Conditions of Maple Leaf Club memberships
How does our company apply for the discount on Maple Leaf™ Club memberships?
Discounts can be applied to a Maple Leaf Club Canada or Maple Leaf Club North America Plus membership. The discount remains available for 12 months following your company's yearly enrollment anniversary date.

To take advantage of a discount, follow these easy steps:

  • Go to the Maple Leaf Club website
  • Click on the Members tab at the top of the page and, from the drop-down menu, select one of the following:
    • Maple Leaf Club Canada or
    • Maple Leaf Club North America
  • In the appropriate section, choose the Apply now option to access the application form
  • When completing the application form, make sure to enter your Corporate Rewards account number in the SME ID field.
Full Terms and Conditions of Maple Leaf Club memberships
What is the process for receiving the eUpgrade Credits our company has earned?
To receive the eUpgrade Credits your company has earned, your Program Administrator can simply send an email including your company's name and Corporate Rewards account number to eupgraderequest@aircanada.ca.

The email should also include the following information about the employee(s) receiving the credits:

  • Your company's name and customer identification number (PN account #),
  • The eligible travellers' names and Aeroplan® numbers,
  • The number of credits to be added to the eligible travellers' eUpgrade accounts*
  • The eligible travellers' email addresses (which we'll use to confirm the deposit)

Remember that requests must be made within three months following your company's yearly enrollment anniversary date.

*As any one of your company's registered employees can benefit from accrued rewards, the eUpgrade credits your company earns can be divided among them. Please allow 2 to 4 business days for the eUpgrade Credits to be deposited. eUpgrade Credits can be used for an upgrade to Business Class on eligible flights operated by Air Canada, Air Canada Express and Air Canada rouge. Eligible flights will vary based on the Air Canada Altitude status of the eUpgrade account owner, as well as on the fare option/booking class purchased. Upgrades are based on seat availability. eUpgrade Credits are non-transferable, non-refundable and are valid for one year from date of deposit. eUpgrade Credits are the property of Air Canada.
How does our company take advantage of discounted/complimentary Preferred seat selection?
Complimentary and discounted Preferred seat selection are presented as selectable travel options when eligible travellers log in to Air Canada Corporate Rewards on aircanada.com and select an eligible flight for travel on a Flex fare*.

Learn more

* Complimentary and discounted Preferred seat selection are not available when selecting a Preferred seat for travel on a Tango fare.
Is Complimentary advance seat selection on Tango fares still available?
Tango advance seat selection has been replaced by a Preferred seat offer.

Complimentary advance seat selection on Tango fares has been discontinued as an anniversary threshold reward.

If your company has earned and currently has unused complimentary advance seat selection credits in its account, they will remain valid, and employees from the company will be able to use them throughout the current anniversary enrollment year.

As of the next anniversary enrollment date, the company will receive preferred seat selection credits, as determined by the company's expense threshold, and any unused complimentary advance seat selection credits will become obsolete.

Learn more about our new Preferred seat offer.
How does our company take advantage of discounted On MY Way travel assistance?
On My Way™ travel assistance offers extra protection in case of unexpected flight delays or disruptions; it is available for flights marketed by Air Canada and operated by Air Canada, Air Canada Express or Air Canada rouge.

Employees must log in to Air Canada Corporate Rewards on aircanada.com to book their flight. During the booking process, they will be offered discounted On My Way travel assistance as a selectable travel option. The discount remains available for 12 months following your company's yearly enrollment anniversary.

Full terms and conditions of On My Way™ travel assistance.
On which airlines other than Air Canada can our company purchase travel with the Corporate Rewards online tool?
In addition to Air Canada, Air Canada rouge and Air Canada Express, your company will have the option to book travel on select markets with:
  • Air Canada's codeshare and other airline partners
  • Lufthansa and Lufthansa Regional (operated by Air Dolomiti, Eurowings, Germanwings and Lufthansa City Line)
    • Austrian Airlines (including Tyrolean Airways when marketed by Austrian Airlines)
    • Brussels Airlines
    • SWISS

About Lufthansa Group flights:

Your company can book Lufthansa Group flights on any market. However, the discount and booking expense tracking for threshold measurement will only apply to transatlantic flights between Canada and India, Europe*, the Middle East and Africa.

Eligible itineraries can be with a Lufthansa Group carrier alone or a combination of Air Canada and a Lufthansa Group carrier. E.g.:

  • Montreal to Frankfurt with Lufthansa, connecting to Vienna with Austrian Airlines
  • Montreal to Frankfurt with Air Canada, connecting to Venice with Lufthansa
* Russia: Discount applies only to flights departing from Canada.
Which flights are eligible for threshold discounts?
Depending on the threshold your company has reached, discounts on flight bookings may be are available on select one-way, round-trip and multi-city itineraries.

Eligible flights may include:

  • Flights marketed by Air Canada that are operated by Air Canada, Air Canada Express or Air Canada rouge, when booking a Business Class, Latitude or Flex fare. Discounts do not apply to Tango fares.
  • Select flights marketed by Lufthansa Group* carriers on transatlantic itineraries between Canada and India, Europe**, the Middle East and Africa

Learn more about which flights are eligible for threshold discounts.

* The Lufthansa Group includes: Lufthansa, Austrian Airlines, Brussels Airlines and SWISS.
** Russia: Discount applies only to flights departing from Canada.

About the Online Tool

Can anyone in our company use the Corporate Rewards online tool?
The Program Administrator and any other person with an Administrator role must first register employees as Travellers (Users) before they can access the Corporate Rewards online tool and book travel for themselves.

Employees who have not been registered will not be able to access the tool.
I'm a registered Traveller. How do I log in to Air Canada Corporate Rewards?
Now that you've received an automated email advising you that you are a registered Traveller, follow these steps to access the Corporate Rewards online tool:
  • Go to aircanada.com
  • Click on the Corporate Rewards tab on the homepage
  • Enter your username (i.e. your email address) and password
  • Click on the red LOG IN button

You can change your password by clicking on the Change Password link located under your name at the top right of the homepage.

How do I make a flight or car booking?

Flights:
On the homepage of the Air Canada Corporate Rewards online tool, enter your search parameters to start booking.

Car rentals:
On the homepage of the Air Canada Corporate Rewards online tool, click on the Cars tab and enter your search parameters.

Is it possible to view/modify an existing booking?
You can view and modify your bookings by clicking on My Bookings from the homepage.
Can a booking made via the Air Canada Corporate Rewards online tool be retrieved on aircanada.com?
Bookings made using the Air Canada Corporate Rewards online tool can only be retrieved via the same tool.
Who receives the emailed itinerary receipt when a booking is made?
At the last step of the booking process, you'll be asked to add the email addresses of the people who will need to receive the itinerary for the trip.
Can I use a Promotion Code when booking a flight with the Corporate Rewards online tool?
You can use a Promotion Code when booking a flight with the Corporate Rewards online tool. Simply enter the code in the appropriate box on the shopping page. Fares on the results page will reflect the promotional discount.

Threshold discounts and Promotion Code discounts cannot be combined. If you enter a Promotion Code when shopping, it will override any applicable threshold discount.

Unless otherwise indicated, Promotion Codes apply only to flights operated by Air Canada, Air Canada Express and Air Canada rouge.
How do I create and modify my personal profile?
You can create and modify your individual profile by clicking on the My Profile link located under your name at the top right of the homepage.
And remember that personal profiles are just that – personal. They can only be created and edited by each individual user.
Can I customize my departure and arrival cities?
You can customize your 'favourite' departure and arrival cities by clicking on the Custom Locations link at the top right of the homepage.
Is it possible to make a booking for more than one passenger at the same time?
Yes. Once you start booking, you can select the number of passengers you would like to arrange travel for in the search parameters. You can select a maximum of 9 passengers for the same booking.

About my Company's Corporate Rewards Account

What roles can be assigned within a Corporate Rewards account?
Your company may assign any one of the following roles to its employees in relation to its Corporate Rewards account:

Program Administrator
Responsible for the day-to-day management of your company's account
More about the Program Administrator

The Program Administrator is responsible for managing your company's Corporate Rewards account, and receives all important information and updates related to the account.  In addition to updating your company's information and resetting passwords, the Program Administrator can:

Register Travellers

The Program Administrator has the authority to register Travellers (Users) so that they may book travel for themselves using the online tool. Here's how:

  • From the ADMIN tab, click on "Create a New User"
  • Complete the User information section and save the updates
  • Click on "Back to User Management"
  • Click on "Send Password" next to the appropriate employee (optional)

By clicking on send password, employees will receive an automated email* including a temporary password and a link to access the site.

The Program Administrator also has the authority to withdraw a Traveller's access to the online booking tool by checking the 'Disable' box next to the employee's name. Access can be reinstated by unchecking the same box.

To permanently delete an employee, an email should be sent to Corporaterewards@aircanada.ca for processing. This is the only way the User can be registered with the same email under another account.

Designate a Travel Arranger

The Program Administrator has the authority to designate a Travel Arranger who will be responsible for arranging travel for other employees. Here's how:

  • From the ADMIN tab, select the user who will be designated as Travel Arranger
  • Click on Create Travel Arranger next to the user's name
  • Check mark the employees for whom the Travel Arranger can book travel, or Select All.
  • Save all changes

The Program Administrator can also choose to take on the role of Travel Arranger by following steps 1 through 4 above. However, they will need to log out of the tool and back in again for the update to become effective.

* A unique email address must be entered for every employee registered, since it is used to notify them of registration, and serves as their user name and website login.

Name other Administrators

The Program Administrator may choose to designate one or more Administrators to assist in the management of the company's account. Here's how:

  • From the ADMIN tab, locate the user who will be designated as an Administrator
  • Check mark the "Admin" box
  • Click "Update User" to save changes

Designate a new Program Administrator

  • Any Administrator can access the company's enrollment form online and, in the Program Administrator Information section, enter the contact information of the new Program Administrator.
    Or
  • The Corporate Officer can send an email to corporaterewards@aircanada.ca with the full name and email address of the new Program Administrator.

Run reports

The Program Administrator can run reports for all flight bookings and car rentals. Here's how:

  • From the ADMIN tab, go to the Company Admin section
  • Click on Usage Reports

Travel Arranger
Makes travel arrangements for themselves or on behalf of other employees
More about the Travel Arranger

The Travel Arranger is an employee who is authorized to log in to your company's Corporate Rewards account and make travel arrangements for themselves or on behalf of other employees, who are also known as Travellers.

To book flights on behalf of other travellers, the Travel Arranger must:

  • Log in to Corporate Rewards
  • Click on the Travel Arrangers tab located at the top of the homepage
  • Click on the Login link next to the employee for whom travel needs to be arranged
  • Enter the flight search parameters to start booking

Travellers
Make travel arrangements for themselves
More about Travellers

Travellers (or Users) are company employees who have received the authorization to log in and make travel arrangements for themselves. These eligible travellers can also use the online tool to create or edit a profile for themselves.

Travellers can access the Corporate Rewards online too only once the Program Administrator has registered them.


Who can access our company's account information?
Your company's account information, including its Corporate Rewards account number is located in the Account Details section of the ADMIN tab. Only Administrators are able to view this information and distribute it as required.
What is tracked for threshold accumulation?
All of the booking expenses* (before taxes) from eligible flights that your company makes using the Corporate Rewards online tool will be tracked and will count toward your company's rewards threshold. Tracking is done once the flight has been flown.

Eligible flights marketed by Air Canada:

  • Flights operated by Air Canada, Air Canada Express or Air Canada rouge
  • Flights operated by a codeshare partner or another airline

Eligible flights to and from India, Europe*, the Middle East and Africa

  • Flights marketed and operated as per the following table:
Flights marketed by: Flights operated by:
Air Canada (AC)
Lufthansa** (LH)
Austrian Airlines (OS)
SWISS (LX)
Brussels Airlines (SN)
Air Canada (AC)
Lufthansa** (LH)
Austrian Airlines (OS)
SWISS (LX)
Brussels Airlines (SN)
Lufthansa** (LH) Lufthansa City Line** (CL)
Air Dolomiti (EN)
Eurowings (EW)
Germanwings (4U)
Austrian Airlines (OS) Tyrolean Airways (VO)

Expense tracking does not apply to:

  • Flight combinations other than those indicated above
  • Change fees, ancillary fees and penalties that may be associated with an eligible booking
  • Flight purchases not made using the Air Canada Corporate Rewards online tool

About Flight Passes

Is it possible to purchase a Flight Pass using the Air Canada Corporate Rewards online tool?
Flight Passes can be purchased on aircanada.com. To do so, go to the Flight Pass tab on the aircanada.com homepage, or paste the following address into your browser: aircanada.com/flightpasses
Can I use the Air Canada Corporate Rewards online tool to book a flight using Flight Pass credits?
Yes, you can use the Air Canada Corporate Rewards online tool to book a flight using Flight Pass credits. Simply check the "USE MY FLIGHT PASS" box in the flight search parameters.
Will my company's Flight Pass booking expenses be tracked?
Yes. The bookings your company makes with Flight Passes that have been purchased after enrollment in the program are eligible for expense tracking. To associate a Flight Pass booking with your Corporate Rewards account for tracking purposes, make sure to add your company's Corporate Rewards account number in the Customer ID field located on the purchase page.

Note: Flight Passes that were purchased prior to enrollment are not eligible for tracking, nor are Flight Pass change fees and penalties.
I forgot to add my Corporate Rewards account number to my Flight Pass purchase. Is it too late to add it?
If you forgot to add your company's Corporate Rewards account number when you purchased your Flight Pass, just send an email to corporaterewards@aircanada.ca; one of our agents will be happy to take care of it for you.
How long does it take for Flight Pass booking expenses to be associated with a Corporate Rewards account?
Your company's Flight Pass booking expenses are added to its Corporate Rewards account within 15 business days from the date of purchase.

If you need to reach us

Is there a technical support line for the Air Canada Corporate Rewards program?
Our technical support team will be happy to assist with any issues you may encounter while using our online tool. Call our dedicated line at 1-888-335-4189 from 6 a.m. to 2 a.m., 7 days a week or send an email to corporaterewards@aircanada.ca.

Corporate Rewards