Air Canada Rewards for Small Business

Frequently Asked Questions

This section provides answers to the questions you are most likely to have about the Air Canada Rewards for Small Business program. If we have not answered your question or you would like to make a comment, send an email to rewardsforbusiness@aircanada.ca


PROGRAM

What are the requirements for a company to join Air Canada Rewards for Small Business?
Any North American company can join the Air Canada Rewards for Small Business program, provided it does not have an Air Canada preferred carrier/corporate agreement.
What are the benefits of using Air Canada Rewards for Small Business?
Air Canada Rewards for Small Business is a program that rewards your small and medium enterprises every time you book your business travel with Air Canada. In addition to offering rewards, Air Canada Rewards for Small Business gives your company the ability to:
  • Book Air Canada travel and make car and hotel reservations (hotel reservations will be introduced in Q2 2012)
  • Easily track travel expenses and get detailed reports
  • Create and edit corporate and individual profiles
  • Create users and designate Program Administrators and Travel Arrangers
  • Export itinerary information to the Microsoft Outlook Calendar
  • Continue to earn Aeroplan® Miles for car, air and hotel reservations
Is there a cost to use Air Canada Rewards for Small Business?
No. This is a free reward program designed to help better manage business travel.
What offers are available to companies that enroll in the program?
Air Canada Rewards for Small Business is more than a travel management tool. That is why Air Canada offers companies amazing rewards for their employees to share, while they continue to earn Bonus Aeroplan and Air Canada Status Miles. Each time a company reaches a revenue threshold, the company receives complimentary or discounted products and services offered by Air Canada and its best partners. Rewards include:
  • Promotional fare discounts
  • Discounts on advance seat selection
  • eUpgrade Credits
  • Maple Leaf™ Lounge access
  • Maple Leaf™ Club memberships
  • On My Way™ travel assistance
  • OnBoard Caf vouchers
  • Avis Corporate Awards Program
  • Budget Business Program
What is the process to request earned eUpgrade credits?
You must send an email to eupgraderequest@aircanada.ca with the following information:
  • Company name and customer identification number;
  • Employee’s Aeroplan number, employee’s name and the number of credits to be added to employee’s eUpgrade account;
  • Employee’s email address to confirm the deposit.
How long will it take for the eUpgrade Credits to be deposited in the employee’s eUpgrade account?
Please allow 5 business days for the request to be processed.
Once my company has enrolled, how will notifications about Air Canada Rewards for Small Business offers be sent?
When a company reaches a revenue threshold and is entitled to new rewards, the company’s Program Administrator, and the Corporate Officer receive an email notification with details of the offer and redemption instructions.
Who in my company can use the accrued rewards?
Any registered user.

ENROLLMENT

What information is required to complete enrollment?
  • Your company name and address.
  • Your company government Tax ID number.
  • The name of your company’s Corporate Officer and Program Administrator information.
Why is the government Tax ID number required?
The Tax ID number is required to validate that this is a company versus an individual. In addition, this unique identifier is used to avoid any account duplication in Air Canada’s system.
How do I enroll my company?
From the homepage of aircanada.com, click on the Business tab or Air Canada Rewards for Small Business link and proceed as follows:
  • Click on “Join Now;”
  • Fill out the enrollment form:
    • In the program administrator section, assign an individual from the company as administrator in order to receive all communication regarding the Rewards for Small Business program. When you create a log in for the program administrator, please include the individual’s email address and a password.
    • In the corporate officer section add the name of the person who will be authorizing the corporation participation in the program.
  • Submit the completed enrollment form;
  • The Program Administrator and the Corporate Officer will be notified of the enrollment via an automated email.
Where is the corporate account information number stored?
The corporate identification number is stored in the account information section.
Note: Only users set up as “Admin” can view this information.
Upon enrollment, does the Program Administrator automatically receive their login information?
Yes.

CORPORATE ROLES

Can there be more than one Program Administrator?
Yes, the Program Administrator identified during the enrollment process can add other administrators by checking the Admin box next to the user he/she would like to add.
What is the role of the Administrator?
  • Create users and send them their login information
  • Assign Travel Arrangers and/or Administrator status for users
  • Update user information
  • Reset the password
  • Update corporate information
  • Download reports
  • If the corporate administrator is also identified as a Travel Arranger, he/she can also make bookings on behalf of others.
Can the Program Administrator be changed?
Yes. A Program Administrator can use the tool and assign a new program administrator within the company. An Administrator can also be deleted by clicking on the “Disable” button under the user.
What is the function of a Travel Arranger?
The Travel Arranger is a designated company employee who is able to log in and make travel arrangements for themselves or on behalf of other employees.
What are the steps required to set-up a user as a Travel Arranger?
The Program Administrator must :
  • Login to the application;
  • Click on Admin button at the top of the screen;
  • Click on Create Travel Arranger next the appropriate user;
  • Check mark the user(s) the travel arranger can make bookings for;
  • Click on save.

USERS

Do all travellers have to be registered users?
Yes, before you can make travel arrangements for a traveller, he/she will first have to be added as a registered user.
How can I add a user?
The Program Administrator or any assigned Administrator must login to Rewards for Small Business.
  • Click on “Create New User”.
  • Fill out the form and Save.
Can I register more than one user using the same email address?
No. A unique email address must be entered for every traveller. The unique email address will become their user name and used as their website login.
What should I do if I registered a user with an incorrect email address?
Deactivate the incorrect user account by following the steps below and create a new one. Deactivation steps:
  • Click on user management,(Admin section)
  • Checkmark the Disabled box of the appropriate user
  • Click on update User
Will an email be automatically generated to a new user?
No, to generate an email with login and password information to a new user, click on “Send Password”. This will reset the password and generate an email to the user.
Can a personal profile for another traveler be created for someone else?
A personal profile can only be created and accessed by the user.

BOOKING

Do I need to download any type of software to use the Rewards for Small Business tool?
No, however, the Air Canada Rewards for Small Business site is best viewed with Microsoft Internet Explorer 7 or Firefox 1.5 browsers or higher.
How long after enrollment can I start booking with the tool?
Immediately after enrolling, you will receive your login information which you use to make bookings.
How do I make a booking?
To complete or modify a booking go to www.aircanada.com and click on the Air Canada Rewards for Small Business link or the Business tab:
  • Sign-in to Rewards for Small Business using your login information (email address and password);
  • Click on “Login” next to your name;
  • You can now proceed with the reservation.
As a travel arranger, how do I make a booking for another traveler?
  • Sign-in Rewards for Small Business using your credentials (email address and password)
  • Click on Travel arranger (located at top of your screen)
  • Click on login for the appropriate user you would like to arrange travel for.
  • Start booking
After a booking is created who receives the email itinerary receipt?
A copy of the itinerary receipt is automatically sent to the traveller. If the traveller arranger has entered their email, the itinerary receipt will be sent to their attention.
Can a booking made via Air Canada Rewards for Small Business be retrieved at aircanada.com?
No, it can only be retrieved via the Rewards for Small Business application.

ELIGIBLE FARES

What types of fares are available via Air Canada Rewards for Small Business?
All Air Canada fares are available via Air Canada Rewards for Small Business.
Can promotional discount codes be applied using the Rewards for Small Business tool?
Yes. Enter the promotional code in the promotional code box on the shopping page. Fares will be returned with appropriate discounts.
Will bookings made outside of the Air Canada Rewards for Small Business tool be included for tracking?
No, only bookings made via the Air Canada Rewards for Small Business tool are tracked for rewards based on revenue threshold achievement.

FLIGHT PASS

Can Flight Passes be purchased via Air Canada Rewards for Small Business?
No.
Can Flight Pass credits be booked via Air Canada Rewards for Small Business?
Yes, you can use the Air Canada Rewards for Small Business tool to book flight credits.
Will the Flight Pass revenue be tracked for revenue thresholds?
Yes. Flight passes that have been purchased AFTER you have enrolled in the program are eligible for revenue tracking. To associate the Flight Pass with the client account for tracking, add the Rewards for Small Business Client Identifier Number on the purchase page. Note: Flight Passes that were purchased PRIOR to enrollment are not eligible for revenue tracking.
Can the Rewards for Small Business Client Identifier Number be added after a Flight Pass purchase?
Yes, it can be added at any time. If it has been more than a week since the date of purchase, please send an email to rewardsforbusiness@aircanada.ca, as a manual process will be required to add the revenue to the Rewards for Small Business account.
How long will it take for the Flight Pass revenue to be associated with the Rewards for Small Business account?
The revenue will be added to the Rewards for Small Business account within 15 business days of purchase.

REPORTING

Does Air Canada Rewards for Small Business have a reporting tool?
Yes. The Program administrator or any administrator can download reporting under Usage Reports in the Rewards for Small Business tool.

SUPPORT

Is there a technical support line for Air Canada Rewards for Small Business?
Yes. Companies can access technical support through a dedicated line at 1-888-335-4189 24 hrs /7 days a week.