Contact Us

How Can We Help You? --------------------------------- Accounting Issues Airport Services Information Bereavement Policy Authorization BSP Canada Cash Reward Payment Queries Changes to Web Bookings Customer Service Issues ET Reversals Guidelines Name Corrections Passenger Sales Password Reset Registration Assistance Schedule Change Policy Seat Selection Special services information Tax exempt bookings Technical Support Web Link

Accounting Issues

Accounting Air Canada Sales Accounting P.O. Box 1979 Winnipeg, MB. R3C 3R3	Incorrect form of payment Please note: Original credit card number remains on ET database: any changes resulting in adcol, change fee, refund etc. will be posted to the original credit card.	Submit request by mail and include the administration fee of $20 + GST/HST and QST if applicable. NB: To adhere to PCI Compliance we cannot accept credit card numbers via email. Please fax or mail the credit card numbers. Tel: (204) 941-2149 Fax: (204) 941-2803 E-mail: cathy.vangompel@aircanada.ca
	Copies of tickets receipts for any product or service purchased, credit card inquiries	Tel: (204)941-2973 Fax: (204) 941-2803 financeweb@aircanada.ca Please include the passenger name, record locator, routing, date of travel, credit card number and ticket number if available.
	BSP Resolution & ET Reversal Desk	financebsp@aircanada.ca Tel: 204 941 2841 Fax: 204 941 2803
Refund Services Air Canada Refund Services P.O. Box 6475 Winnipeg, MB. R3C 3V2	For information on a refund status Please provide the ticket number(s) and your IATA number.	Send request by mail to Refund Services Tel: (204) 941-2851 Fax: (204) 941-2789 refundservices.remboursement@aircanada.ca
	Commission Recall Notices	Tel: (204) 941-2282 Fax: (204) 941-2789 refundservices.remboursement@aircanada.ca
Audit Air Canada Sales Audit P.O. Box 1979 Winnipeg, MB. R3C 3R3	Debit Memo inquiries Debit memo disputes must be done via BSPlink	Fax: (204) 941-2433 salesaudit.verificationventes@aircanada.ca

Airport Service Information

Contact your Air Canada Help Desk for assistance

Bereavement Policy

» Contact your Air Canada Help Desk for assistance
» Click for Bereavement Travel Form

BSP Canada

E mail: bspcanada@iata.org

Cash Reward Payment Queries

E mail: agencyweb@aircanada.ca

Customer Relations

Prior to travel

Contact the Air Canada Help Desk

Post travel

Customer Relations
P.O. Box 64239
RPO Thorncliffe
Calgary, AB, Canada
T2K 6J7
Fax : 1 (866) 584-0380
Send an email

Name Corrections

» Contact your Air Canada Help Desk for assistance
» Can be made within 72 hours of departure
» Review Selling Air Canada online FAQ

Passenger Sales Contacts

Western Canada: BC    Manitoba, Alberta, Saskatchewan	Fax: (604) 270-5790 Fax: (416) 263-5556
Prairies	Fax: (416) 263-5556
Ontario	Fax: (416) 263-5556
Ottawa and Quebec	Fax: (514) 422-0208 Toll Free Fax: 1 (888) 665-1717
Atlantic Canada	Toll Free Fax: 1 (888) 665-1717

Password Reset

Reset of revoked website password
Contact your agency Master User. Master Users and agencies not using the Master User functionality must contact:
Technical Support Desk: 1-888-247-2262

Registration Assistance

For initial registration only email: agencyweb@aircanada.ca

Schedule Change Policy

» Contact your Air Canada Help Desk.
» Review CIC*170/61

Special Services Information (ie. WCHR)

» Contact your Air Canada Help Desk for assistance
» Click on Special Services

Tax Exempt Bookings

GST, HST and QST exempt passengers as well as continuous journey itineraries
» Can be made online.
» For additional information, review Selling Air Canada online FAQ

Web Technical Support

For technical support and navigational assistance with all web booking, including Flight Passes:

Tel :1-888-247-2262

Web Link

To request a web link
E-mail: agencyweb@aircanada.ca