How eUpgrade Credits are calculated

The number of eUpgrade Credits required is based on:

• the distance you travel
• the geographic market
• the fare class you purchase

If you choose to upgrade only a portion of your itinerary, it is the actual distance of the flight segment chosen that will determine how many eUpgrade Credits are required.

Flight connections

If you request an upgrade for an entire one-way itinerary that contains flight connections, you will be charged the lesser of:

• the number of credits required for an upgrade between your origin and destination, or
• the sum of the number of credits required per flight segment.

See example

If you opt to upgrade an entire one-way itinerary which includes flight connections, and you do not end up travelling in the Executive cabin on all of your flights, you may be entitled to a refund of eUpgrade Credits equal to the difference between the number of credits initially removed from your account to sponsor the upgrade, and the number of credits required for the distance travelled in the Executive cabin.

See example

If you're travelling on a direct flight (i.e. a flight operated under a single flight number but with a stop en route), you can only request an upgrade for your entire itinerary.

For example, if you are travelling on a direct flight from Toronto to Shanghai with a stop in Vancouver, you can only request an upgrade for your entire Toronto to Shanghai itinerary.

If you do not end up travelling in the Executive cabin on all of your flight segments, you may be entitled to a refund. Please contact Air Canada Reservations for assistance.

Irregular operations

In the event of irregular operations where you end up travelling a longer distance involuntarily, you will not be charged more than the number of eUpgrade Credits initially removed from your account to sponsor the upgrade.

Refunds

In the cases where you are entitled to a refund, the credits are returned to your eUpgrade account within 72 hours of the arrival of your last flight. If, after 72 hours, the credits have not been returned to your account, contact Air Canada Reservations for assistance.

Viewing eUpgrade Credits per itinerary

If you have a specific itinerary in mind, simply access your eUpgrade account and click on the 'Preview eUpgrade credits required' link. Then, enter your desired origin and destination to see the number of eUpgrade Credits required for an upgrade as well as the booking window within which the upgrade can be requested.

Based on your Altitude status and the fare class purchased, the charts below provide an overview of the number of eUpgrade Credits required per mileage zone and geographic market.

* For Air Canada Vacations bookings in Tango booking classes, eUpgrades may only be requested on eligible flights between Canada and a Sun destination within the Caribbean, Mexico and Central America. Certain flights departing Cuba may be excluded.

** Effective October 16, 2012, K, L and T booking classes are sold under the Tango fare option on international markets, and are therefore no longer eligible for eUpgrades on these markets. They continue, however, to be eligible for eUpgrades for flights within Canada, or between Canada and the United States, the Caribbean and Mexico.