How eUpgrade requirements are calculated

eUpgrade requirements are based on:
  • the cabin you wish to upgrade to : Premium Economy or Business Class
  • the distance you travel
  • the geographic market
  • the booking class you purchase
  • your Air Canada Altitude status

Viewing eUpgrade requirements per itinerary

If you have a specific itinerary in mind, simply access your eUpgrade account and click on the 'Preview eUpgrade requirements for your itinerary’ link. Then, enter your desired origin and destination to see the number of eUpgrade Credits and Add-on required for an upgrade for each cabin as well as the booking window within which the upgrade can be requested.

Based on your Altitude status and the booking class purchased, the charts below provide an overview of the number of eUpgrade Credits and Add-on required per mileage zone and geographic market, for both Business Class and Premium Economy.

Upgrades to Business Class and Premium rouge (for applicable destinations):

Upgrades to Premium Economy (for applicable destinations:

eUpgrade Add-Ons

Effective March 28, 2014, eUpgrade Add-ons apply for certain Altitude members when requesting an upgrade to Business Class on a long haul international flight. eUpgrade Add-ons are a supplementary payment - in addition to the required number of eUpgrade Credits - that is required when upgrading from a Flex or Premium Economy (lowest) fare to Business Class on travel to some of our international destinations.

An eUpgrade Add-on will apply to:
  • Upgrade requests to Business Class made by Altitude Prestige 25K, Elite 35K, Elite 50K and Elite 75K members and their Travel Companions who purchase a Flex or Premium Economy (lowest) fare for travel between Canada and Europe, the Middle East, Asia, Australia and South America.
An eUpgrade Add-on will not apply to:
  • upgrade requests made by Altitude Super Elite 100K members
  • upgrade requests to Premium Economy or Premium rouge
  • Altitude members travelling on a Latitude or Premium Economy (flexible) fare
  • travel within Canada, or between Canada and the United States or Sun destinations.

eUpgrade Add-on rates and payment

The eUpgrade Add-on rates indicated below apply in addition to the number of eUpgrade Credits required (the number of eUpgrade Credits will remain the same as today). These eUpgrade Add-on rates apply per upgraded flight segment and per upgraded passenger in Business Class. All fees are assessed in Canadian Dollars (CAD) and include all applicable taxes. All other eUpgrade eligibility rules continue to apply.

  Travel between Canada and Europe/the Middle East/South America Travel between Canada and Asia/Australia
Premium Economy (lowest)
Booking classes E and N
$500 $750
Flex
Booking classes M, U, H, Q and V
Add-on rate applies in addition to the required number of eUpgrade Credits.

Even when an eUpgrade Add-on applies, the process to request an upgrade remains the same. You can continue to request an upgrade at aircanada.com/upgrades, through Air Canada Reservations, or with an agent at the airport.

Payment information must be provided when you request your upgrade, regardless of whether the upgrade clears in advance or on the day of departure at the airport. Only credit cards are accepted as a form of payment. Your credit card will only be charged if the upgrade to Business Class is successful once the flight departs. You will then receive a receipt by email indicating the eUpgrade Add-on payment status.

eUpgrade requirements on itineraries with flight connections

If you request an upgrade for an entire one-way itinerary in the same cabin (Premium Economy or Business Class) that contains flight connections, you will be charged the lesser of:
  • the number of eUpgrade Credits required for an upgrade between your origin and destination, or
  • the sum of the number of eUpgrade Credits required per flight segment.
See example

You are flying on a Latitude fare from Toronto to Frankfurt with a connecting flight in Montreal, and have requested an upgrade to Business Class. Your upgrade can be calculated in two ways:

  • Toronto-Frankfurt direct: 6 eUpgrade Credits
  • Toronto-Montreal (1 credit) + Montreal-Frankfurt (6 credits) = 7 eUpgrade Credits.
In this scenario, you will be charged 6 eUpgrade Credits.

Note: This example is for indicative purposes only. The actual credits required for this itinerary may differ.

If you receive an upgrade to Business Class for an entire one-way itinerary that contains two international flight segments, you will be charged a $1,000 Add-on, regardless of the individual amount required for each international flight segment.

See example

You are flying on a Flex fare from Buenos Aires to Sydney, Australia, with a connecting flight in Toronto, and you have requested an upgrade to Business Class. There is no change in how your eUpgrade Credits will be calculated, however the Add-on fee will be $1,000 for the entire itinerary:

  • Buenos Aires – Toronto: $500
  • Toronto – Sydney: $750
  • Total: $1,000
In this scenario, you will be charged 17 eUpgrade Credits and $1,000 should your eUpgrade to Business Class be successful on both flight segments.

Note: This example is for indicative purposes only. The actual credits required for this itinerary may differ.

If you opt to upgrade an entire one-way itinerary which includes flight connections, and you end up not receiving an upgrade, on all of your flights, you may be entitled to a refund of eUpgrade Credits equal to the difference between the number of credits initially removed from your account to sponsor the upgrade, and the number of credits required for the distance travelled. This refund should occur automatically within 72 hours of flight departure.

See example

You are flying on a Latitude fare from Toronto to Frankfurt with a connecting flight in Montreal, and you have requested an upgrade to Business Class.

You were charged 6 eUpgrade Credits to be upgraded for your entire itinerary, but you were not upgraded to Business Class on your Montreal-Frankfurt flight.

The eUpgrade Credit calculation for your itinerary is as follows:
  • Toronto-Frankfurt direct: 6 eUpgrade Credits, or
  • Toronto-Montreal (1 credit) + Montreal-Frankfurt (6 credits)

In this scenario, you are entitled to a refund of 5 eUpgrade Credits (i.e. 6 credits initially removed minus 1 credit for the flight where you were actually seated in Business Class.)

Note: This example is for indicative purposes only. The actual credits required for this itinerary may differ.

If you request an upgrade to different cabins (Business Class and Premium Economy) for connecting flights on an entire one-way itinerary, you will be required to make separate eUpgrade requests and the eUpgrade requirements will be assessed separately for each of your flights. No adjustments will be made in cases such as these.

See example

You are flying on a Flex fare from Toronto to Tokyo-Narita with a connecting flight in Vancouver.

You were charged seventeen eUpgrade Credits for your upgrade to Business Class (plus applicable Add-ons), but you did not receive an upgrade to Business Class on both your flights:

You requested an:

  • Upgrade to Business Class for the Toronto – Vancouver flight: ten eUpgrade Credits
  • Upgrade to Premium Economy for the Vancouver – Tokyo-Narita flight: thirteen eUpgrade Credits

In this scenario, you will be using a total of twenty-three eUpgrade Credits.

Note: This example is for indicative purposes only. The actual credits required for this itinerary may differ.

If you're travelling on a direct flight (i.e. a flight operated under a single flight number but with a stop en route), you can only request an upgrade for your entire itinerary, from origin to destination.

For example, if you are travelling on a direct flight from Toronto to Shanghai with a stop in Vancouver, you can only request an upgrade for your entire Toronto to Shanghai itinerary.

If you end up not receiving an upgrade on all of your flight segments, you may be entitled to a refund. Please contact Air Canada Reservations or complete our online form.

Irregular operations

In the event of irregular operations where you end up travelling a longer distance involuntarily, you will not be charged more than the number of eUpgrade Credits or the Add-on amount initially removed from your account to sponsor the upgrade.

Refunds

In the cases where you are entitled to a refund, the credits are returned to your eUpgrade account within 72 hours of the arrival of your last flight. If, after 72 hours, the credits have not been returned to your account, contact Air Canada Reservations or fill out this form for assistance.

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