The Air Canada 2013 Top Tier Program

Frequently Asked Questions

Why is Air Canada making changes to qualification to the Top Tier program?
The tier structure of the Air Canada Top Tier program has remained largely unchanged since the launch of Super Elite over a decade ago. To that end, in order to better recognize and reward our customers, we are introducing a redesigned Top Tier program for 2013, including the introduction of two new tier levels, as well as a realignment of some of the privileges offered upon earning 35,000 Status Miles or 35 Status Flight Segments. These changes will enable Air Canada to continue to reward its most loyal customers and deliver one of the leading tier programs in the marketplace.

Do these changes affect my 2012 Air Canada Top Tier status?
These changes do not affect your 2012 Air Canada Top Tier Status. The new tier levels and the associated benefits are being introduced for the 2013 Top Tier benefit year beginning March 1, 2013. The qualification levels mentioned can be achieved based on your eligible 2012 flight activities.

Learn more about the 2012 Air Canada Top Tier program.

What’s changing with the 2013 Air Canada Top Tier program?
Benefits enjoyed by members who typically qualified for Air Canada Prestige and Air Canada Super Elite status will not be impacted. As mentioned, though, new benefits will be unveiled, with more details provided later in 2012.

Members who typically qualified for Air Canada Elite will notice a change to the qualification levels and some of the associated benefits:
  • Members who qualify with 35,000 Status Miles will have a revised benefit program. Note that members who earn 35 Status Flight Segments will also have access to this tier status, an improvement from today where they would qualify for Prestige benefits.
  • Members who qualify with 50,000 Status Miles or 50 Status Flight Segments, or 75,000 Status Miles or 75 Status Flight Segments, will enjoy a benefit program similar to the 2012 Elite program, with additional incentives.

Why is the 2013 Top Tier program being announced with so much advance notice? Are the details provided here subject to change?
Given the introduction of two new tier levels, along with the realignment of certain benefits, Air Canada decided to announce the program early to give members appropriate advance notice regarding the changes. As the qualification period for 2013 Top Tier status begins January 1, 2012, we wanted to ensure that our customers had an overview of the new program ahead of this date. The information regarding qualification and benefits provided here will not change, and details regarding the benefits will be expanded over the course of 2012.

What are the key changes to the 2013 benefit program for those members earning 35,000 Status Miles or 35 Status Flight Segments?
With the changes for the 2013 program, members achieving this tier will be entitled to Star Alliance Silver recognition, which replaces Star Alliance Gold. To that end, as priority baggage handling is a core Star Alliance Gold benefit, it will no longer be offered to members achieving this tier level on Air Canada flights. However, members will still be able to choose worldwide Star Alliance Lounge access as a Select Privilege. Additionally, these members will be entitled to upgrades using eUpgrade Credits:
  • From Flex and Latitude fares, for travel within North America (including Sun destinations).
  • From Latitude and select Flex fares (M booking class), for travel to international destinations.
Members will continue to enjoy such benefits as complimentary Maple Leaf Lounge access, Air Canada priority airport & reservation services, Priority Rewards, three complementary checked bags on Air Canada flights and more.

Why are changes being made to benefits like Star Alliance Gold recognition and international upgrade eligibility for members earning 35,000 Status Miles or 35 Status Flight Segments?
The decision to introduce these types of changes for members earning 35,000 Status Miles or 35 Status Flight Segments was not taken lightly. Given the economic realities of offering these types of benefits, while striving to maintain profitability for our premium products such as international Executive First service, we took this opportunity to reposition how we reward our members within our new tier structure. Realigning these benefits to members earning at least 50,000 Status Miles or 50 Status Flight Segments was important both financially and competitively. That being said, we have retained many of the key benefits these members have enjoyed over the past several years, such as upgrades from Flex fares within North America, Priority Rewards and much more.

The benefit program for members earning 50,000 Status Miles or 50 Status Flight Segments seems very similar to the 2012 Elite program. What expanded benefits will reward my loyalty for flying more with Air Canada and the Star Alliance member airlines to achieve this tier?
For the 2013 program, members earning 50,000 Status Miles or 50 Status Flight Segments will be entitled to the benefits that they’ve come to enjoy with 2012 Elite status. On top of this, they will be rewarded with:
  • Improved upgrade priority.
  • Additional eUpgrade Credits.
  • Expanded partner offers in the works.
  • Other travel benefits in the works, which will be unveiled over the course of 2012.

The benefit program for members earning 75,000 Status Miles or 75 Status Flight Segments seems very similar to the 2012 Elite program. What expanded benefits will reward my loyalty for flying more with Air Canada and the Star Alliance member airlines to achieve this tier?
For the 2013 program, members earning 75,000 Status Miles or 75 Status Flight Segments will be entitled to the benefits that they’ve come to enjoy with 2012 Elite status. On top of this, they will be rewarded with:
  • Improved upgrade priority.
  • Additional eUpgrade Credits.
  • Threshold incentives for achieving Status Mile thresholds.
  • Accelerated earning of Bonus Aeroplan Miles for eligible flight activities.
  • Other travel benefits in the works, which will be unveiled over the course of 2012.

How do these changes position the Air Canada Top Tier Program versus the frequent flyer programs of other major airlines?
Air Canada continues to offer an industry-leading reward proposition to members who earn 35,000 Status Miles or 35 Status Flight Segments. Similar to other airlines, these members will enjoy priority services at the airport, such as priority check-in and priority boarding, along with Star Alliance Silver recognition when traveling across the Star Alliance network. Unlike most programs, though, our members will also enjoy complimentary lounge access with Air Canada through our network of Maple Leaf Lounges, along with the option to choose worldwide Star Alliance lounge access. Add to that an accelerated earning of Bonus Aeroplan Miles for eligible flight activities and three complimentary checked bags on all Air Canada flights, and our members enjoy privileges well beyond members with similar travel frequency who opt to fly with other airlines.

Furthermore, members achieving at least 50,000 Status Miles or 50 Status Flight Segments enjoy an unparalleled complimentary upgrade privilege on international flights with our eUpgrade program, unmatched at that tier level by any other major international carrier. Members achieving 100,000 Status Miles or 95 Status Flight Segments also enjoy our exclusive Concierge service, along with the industry-leading Priority Rewards benefit which offers top access to Aeroplan Flight Reward seats for no mileage premium. All of this, complemented by our threshold programs, Star Alliance Gold recognition and other new benefits currently in the works, reflects how Air Canada delivers a highly competitive set of rewards, designed to recognize the unique needs of Canadian travelers.

How can I accelerate my qualification for 2013 Air Canada Top Tier status?
As part of the 2012 Air Canada Top Tier program, Air Canada Elite and Super Elite members have the option to choose Bonus Air Canada Status Miles as a Select Privilege. These Status Miles can bring them towards higher recognition for the 2013 Top Tier Program. Note that these Status Miles do not count towards the Air Canada Minimum Flight Requirement.

Will I still need to travel a minimum amount with Air Canada in order to achieve 2013 Top Tier status?
Yes. In order to achieve 2013 Air Canada Top Tier status at any tier level, members will need to earn at least 10,000 Status Miles or 5 Status Flight Segments on eligible flights operated by Air Canada or Air Canada Express (operated by Jazz, Air Georgian Limited (doing business as Air Alliance), Exploits Valley Air Services LTD or Sky Regional Airlines). Note that Air Canada Status Miles earned in conjunction with an Unlimited Flight Pass count towards the Air Canada Minimum Flight Requirement. However, Bonus Air Canada Status Miles earned through promotional activities do not.

Based on my flight activities over the course of 2012, can I still enjoy early Top Tier status recognition, prior to the 2013 Top Tier benefit year?
Yes. Although we are introducing new qualification levels for the 2013 Air Canada Top Tier Program, you will still be able to enjoy early status recognition. When you earn:
  • 35,000 Status Miles or 50 Status Flight Segments, including the applicable Air Canada Minimum Flight Requirement, prior to October 15, 2012, you will be awarded 2012 Air Canada Elite status immediately, valid through February 28, 2013.
  • 100,000 Status Miles or 95 Status Flight Segments, including the applicable Air Canada Minimum Flight Requirement, prior to October 15, 2012, you will be awarded 2012 Air Canada Super Elite status immediately, valid through February 28, 2013.
You will also qualify for 2013 Air Canada Top Tier status, based on the total number of Status Miles and Status Flight Segments earned by the end of 2012.

What new program benefits are being planned for 2013?
Currently, Air Canada is working on additional benefits program for its Top Tier members in 2013. These will include expanded access to current programs and services, as well as new partner offers not currently offered as part of the 2012 Top Tier Program. More details will be provided over the course of 2012.

When will more details be provided, and when will the 2013 Air Canada Top Tier program launch? When will the names of the new tier be announced?
We are targeting early summer 2012 to provide a full overview of the 2013 Top Tier Program, including some of the new benefits currently in the works, along with the names of the tiers. Similar to previous years, the benefit year for the 2013 Air Canada Top Tier program will be from March 1, 2013 until February 28, 2014.

How can I ensure that I am receiving the most up-to-date information regarding the 2013 Air Canada Top Tier program?
Details on the 2013 Air Canada Top Tier program will be provided on an ongoing basis. To stay connected, ensure that:
  • You’ve listed your preferred e-mail address on your Aeroplan Profile.
  • You’ve bookmarked aircanada.com/toptier2013.
  • You’re following @ACTopTier on Twitter.

How do these changes affect the status awarded as part of my qualification towards the Million Mile program?
Members who have earned Million Mile recognition will continue to enjoy benefits similar to those awarded upon their initial qualification:
  • If your status is to never fall below Elite, in 2013 you will be entitled to the same recognition as those members who earn 50,000 Status Miles or 50 Status Flight Segments. Of course, you will still be entitled to qualify for a higher level of recognition based on your annual flight activities.
  • If your status is to never fall below Super Elite, in 2013 you will be entitled to the same recognition as those members who earn 100,000 Status Miles or 95 Status Flight Segments.
The Million Mile Program will not change, including the special benefits awarded to qualifying members. All of the terms and conditions of the Million Mile Program continue to apply.

How does this impact my accumulated Aeroplan Miles?
There is no impact to the Aeroplan Miles you’ve accumulated in the past, or will accumulate in the future. These miles will continue to give you access to a range of rewards, including flights, merchandise and more.

Remember, to achieve Air Canada Top Tier status, you need to earn Status Miles or Status Flight Segments on eligible flights operated by Air Canada and Star Alliance member airlines. Status Miles are also Aeroplan Miles.

Air Canada Top Tier Program 2013

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