ELECTRONIC TICKETING

Electronic ticketing is a convenient customer service, allowing for an easy and efficient travel experience. Through electronic ticketing, Air Canada and travel agencies eliminate the need to issue paper tickets to customers. Instead travellers are provided with an itinerary/receipt, which contains their file confirmation number. Air Canada offers electronic tickets throughout its network in Canada, the U.S., and to almost all of our international points.

• Passengers can book, pay and issue their electronic tickets on Air Canada’s website www.aircanada.com for any electronic ticket eligible itinerary.
• The itinerary/receipt can be e-mailed, faxed, mailed or issued in person and is used by the customer for security and customs-immigration purposes.
• Passengers holding an electronic ticket can also use WEB Check-in to get their boarding pass, from London Heathrow to Canada and from select US Airports (Atlanta, Baltimore, Boston, Chicago, Dallas, Fort Lauderdale, Hartford, Honolulu, Houston, Westchester, Las Vegas, Los Angeles, Miami, LaGuardia N.Y., Newark, San Francisco, Tampa, Regan International Airport (Washington) to Canada.
• If the passenger does not choose WEB check-in, the itinerary/receipt and identification can be presented at the check-in counter in order to receive a boarding pass. Electronic ticket holders can also use Air Canada’s self-service Express Check-in kiosks located in ten airports across Canada, London Heathrow, LaGuardia (NY) and Newark (NJ), Westchester New York, Dallas, Los Angeles, Paris Charles De Gaulle airport, (and an additional 50 kiosks are available in and around Vancouver Airport).

• Flexible – Electronic tickets simplify last minute travel, ticket changes and refunds.
• Fast and convenient – Electronic tickets can be purchased up to one hour before departure.
• Secure – Electronic tickets cannot be stolen, lost or misplaced.
• Cost-efficient for both airlines and travel agencies.

• More and more customers, especially frequent travellers, are asking for Electronic Ticketing.
• In 2005, 94% of all eligible tickets were issued electronically, representing close to 13.7 million electronic tickets.

• As a pioneer in this field, Air Canada first introduced electronic ticketing in 1995.
• In 1996, the airline expanded the service to all its routes across Canada and to several U.S. destinations.
• In 1998, Air Canada introduced electronic ticketing to virtually all of its North American network.
• In December 1998, Air Canada became the first Canadian carrier to offer its customers electronic ticketing between North America and Europe, when it introduced paperless travel to London Heathrow.
• Air Canada plans to further expand electronic ticketing to its international network to include more destinations in the South Pacific and Asia.
• As of July 2005, Air Canada and 14 of our Star partners (Lufthansa, SAS, Thai Airways International, United Airlines, VARIG, Air New Zealand, All Nippon Airways, Austrian Airlines Group, Singapore Airlines, BMI British Midland, Asiana Airlines, Spanair, LOT Polish Airlines, US Airways) have made it possible for customers to use a single electronic ticket for travel on more than one airline. This service is the first electronic ticketing initiative that actually bridges two different airline computer reservation systems.
• In February 2005, Air Canada completed its’ first Non-Star Interline Electronic Ticketing agreement with Emirates Airlines with many more to follow.
• Since January 2006, Interline ET ticketing agreements have been implemented with: British Airways, American Airlines, Delta, TAP, as well as 4 Canadian carriers - Bearskin, Central Mountain, Canadian North and First Air.
• Interline ET ticketing scheduled for implementation this summer are: Northwest, Continental, America West and Aloha Airlines.