Self-Service Express Check-In Kiosks

Air Canada has approximately 230 self-service Express Check-in kiosks in major airports across Canada, and in the United States, and the UK:

* Air Canada proprietary kiosks

An additional 50 kiosks are available in and around Vancouver Airport.

Functionality

The bilingual self-service check-in kiosks include touch-sensitive screens, boarding pass printers and card readers.  Any customer with a valid reservation can use the kiosk by simply inserting their magnetic stripe Aeroplan card, a major credit card that reflects their name as it appears on their reservation, and where available, scan the passport or by manually entering their booking reference number, Aeroplan number, Star Frequent Flyer number.

The customer can navigate through a series of user-friendly screens and can: select a seat through use of interactive seat maps; stand by for an earlier flight (if eligible); enter the number of bags to be checked; request an upgrade (if eligible); obtain boarding passes for connecting flights and select the frequent flyer program he/she wishes to accumulate miles on.

The kiosk displays to the customer instructions on how to proceed and prints out a bar-coded boarding pass.

All airports are equipped with special baggage drop-off counters for customers with checked baggage.  Passports and visas of customers travelling on transborder or international flights are checked at the baggage drop-off counters or at the departure gate.

Air Canada agents are on hand to guide customers through the check-in process if needed.

Benefits for customers

• Very user-friendly.
• Fast and time saving: kiosks reduce check-in wait time by as much as 80%.
• Extensive functions: itinerary review, seat selection, earlier flight selection, upgrades, multiple passenger check-in, baggage check-in, Aeroplan.
• Improved customer service at traditional check-in counters (reduced waiting times).
• The kiosk will prompt the customer to enter information required for travel to/from the United States and some international destinations (ie gender, nationality and travel document number).

Utilization

• During a typical business week, over 138,634 customers use this fast alternative for check-in at major airports in Canada.
• Penetration: Overall, approximately 42% of eligible passengers are checked-in at the self-service Express Check-in kiosks.