We understand how precious your household pet is to you. Once within our care, pets are brought to specialized rooms for safety and comfort and are transported to the airplane in dedicated vehicles. In order to further minimize the stress of traveling, we recommend the following:

1. Have IATA approved kennel for the size of your pet. Choose the right kennel.
2. Please ensure that zip ties AND bolts are added to secure the kennel. Please note that clips alone will not be accepted.
3. Get your pet familiar with the kennel. Purchase the kennel in advance so the pet may get familiar with the kennel.
4. Clearly indicate your pet’s name on the outside of the kennel.
5. Add a favorite object in the kennel.
6. Feed the animal with a light meal and drink two hours before leaving home.
7. Exercise the animal immediately before leaving home.
8. Make sure all travel arrangements are made and confirmed prior to transport, including a confirmed reservation

Due to the variety and particular attention different animal types require, please contact our trained staff at your local Air Canada Cargo office.

The measurements in the following table are based on the animal standing in a natural position

A = length of animal from nose to root of tail.
B = height from ground to elbow joint. A + 1/2 B = length of container.
C = width across musters. C x 2 = width of container.
D = height of container (top flat or arched)/height of animal in standing position.

Buying your approved kennel