Important Updates

Air Canada Cargo would like to remind its customers that freight shipped in active temperature controlled units needs to be retrieved from our facilities in a timely manner.

To ensure the integrity of their contents, active temperature controlled units (such as Envirotainer or CSafe) require constant monitoring. When these units are in our possession, Air Canada Cargo employees verify the battery voltage, temperature and monitor dry ice levels every two hours, and apply corrective measures when required.

We regularly evaluate our pricing structure to ensure we continue to provide our customers with the best quality and customer service at competitive prices.

New Fee Effective June 17, 2013
As such, effective, Mon, June 17, 2013, a handling fee of US $50 per hour will be applicable on freight shipped in an active temperature-controlled unit that is still in an Air Canada Cargo facility (or a handler’s) 24 hours after flight arrival.

The fee will begin to be charged exactly 24 hours and one minute after arrival (ie, 12:01 on Sunday for a shipment that arrived Saturday at 12:00). The fee will be applied to the air waybill of the affected shipment by an Air Canada Cargo Agent at retrieval time. It will be rounded up or down to the closest half hour and the charges calculated accordingly.

• The charge is only applicable on freight stored at final destination stations.
• The charge doesn’t apply to shipments with more than 24 hours of connection time.
• The fee will not be applied to freight when the final destination is in South America, since here the consignee deals directly with the sufferance warehouse.
• For shipments rebooked for reasons beyond the customer's control, the deadline for retrieving the shipment will be extended by 24 hours. However, the charge will apply after 24 hours for shipments that are rebooked by the customer.

We thank you for your cooperation.

Shipments to and from PAP can now be pre-paid or sent collect.

Boston Logan Intl Airport
Air Canada Cargo
112 Harborside Drive
Building 63
East Boston, MA 02128

The new location is just across the street from our current location.

Business hours will be from 7:00 to 18:00 Monday to Friday.

Please note that this prohibition does not apply to:

• Lithium metal or lithium alloy cells or batteries packed with or contained in equipment (UN3091) in accordance with Packing Instruction 969 and 970;
• Lithium ion cells and batteries (UN3480 and UN3481) in accordance with Packing Instructions 965, 966 and 967.

Air Canada will place a Carrier Variation in the 55th Edition (2014) of the IATA Dangerous Goods Regulations.

For questions, please contact Trevor Howard, Manager, Cargo Safety and Dangerous Goods Standards at trevor.howard@aircanada.ca.

In-bond shipments are not accepted until further notice.

Please note that Air Canada Cargo is in full operation on Family Day, Monday February 11 in British Columbia. As such, normal storage fees will be applied if freight is not retrieved as per the specified normal time period following arrival.

Effective immediately and until further notice at Air Canada Express stations in Canada only, there is a size and weight limitation placed on freight requiring a security screening examination as per the Transport Canada Air Cargo Security Program.
Due to security screening constraints at these stations, freight from unsecure shippers must meet the following conditions to be accepted (per piece):

• Maximum individual piece weight: 77 lbs / 35 kg
• Maximum individual piece width of 29 inches / 74 centimeters
• Maximum individual piece height of 21 inches / 53 centimeters

Please note that these restrictions are temporary and we are working closely with the regulatory authorities to resolve the issue.

Please be advised that until January 28, our Regina, Fort McMurray and Victoria stations can only accept shipments tendered by Transport Canada Registered Shippers or Approved Participants. During this period, at these stations only, there is an embargo on shipments tendered by unknown shippers, as well as all freight to the United States that has not been screened by an Approved Participant.

Starting January 28, freight from unknown shippers will be accepted and screened at these stations, and the security screening fee will apply.

Shipments of live human organs, blood, blood products, bone marrow and diplomatic shipments can continue to be tendered, as these shipments are exempt from screening.

We thank you for your cooperation.

The hours of operation for our cargo facility at YYC are now 05:30 to midnight, daily.

Effective October 22, 2012, the closing time for our Cargo facility at YYT will be 1900 daily. The hours of operation will be: Daily 0500 – 1900

To meet guidelines set forth by Transport Canada and the TSA that come into effect December 31, 2012, Air Canada Cargo must make certain changes to its acceptance process. Visit our Security Screening section for description of the procedural changes and the date of implementation by station.

JFK International Airport
Air Canada Cargo c/o Swissport Cargo Services
Building 22, Room 206
Jamaica NY 11430

View the full contact information on our Contact Us page.

Transport Canada requires that for flights departing from Canada to Israel, all shipments , including shipper loaded units, must be security screened, regardless of the security status of the shipper. Please be aware this may cause a delay. Contact your local Air Canada representative for details.

Due to enhanced screening requirements, the statement No Goods From Yemen or Somalia Contained no longer needs to be included in the Description Box of the Master Air Waybill (MAWB).

The technical issue with the electronic releases has been resolved and all electronic shipments are now up-to-date.

We apologize for this disruption.