What's new

2014

December 8, 2014

A Present Before the Holidays

Starting December 17, Air Canada Cargo has additional flights on many domestic routes, operated with A333 aircraft.

Flight Depart Arrive Days of Week Duration
AC1510 YVR 14:30 YYZ 21:56 12.4567 Dec. 18 - 23
AC1510 YVR 14:30 YYZ 21:56 123.567 Dec. 26 - 31
AC1511 YYZ 14:15 YVR 16:24 3 Dec. 17 only
AC1511 YYZ 11:00 YVR 13:09 12.4567 Dec. 18 - 23
AC1511 YYZ 11:00 YVR 13:09 123.567 Dec. 26 - 31
AC1522 YYC 12:40 YYZ 18:23 DAILY Dec. 17 -24
AC1522 YYZ 20:15 YHZ 23:17 DAILY Dec. 17 -24
AC1522 YHZ 00:20 YYT 02:58 DAILY Dec. 17 -24
AC1528 YYZ 08:30 YYT 13:00 4 Dec. 25 only
AC1528 YYZ 08:30 YYT 13:00 DAILY Dec. 26 - Jan. 03
AC1528 YYC 01:00 YYZ 06:43 DAILY Dec. 26 - Jan. 03
AC1529 YYT 14:35 YHZ 16:13 DAILY Dec. 25 - Jan. 03
AC1529 YHZ 17:30 YYZ 18:59 DAILY Dec. 25 - Jan. 03
AC1529 YYZ 20:20 YYC 22:37 DAILY Dec. 25 - Jan. 03
AC1561 YYZ 09:00 YYC 11:17 DAILY Dec. 17 - 24
AC1570 YVR 18:00 YYZ 01:26 3 Dec. 17 only

To take advantage of this new allocation of space, please contact your loca Air Canada Cargo representative.

November 24, 2014

San Francisco: A Golden Opportunity

Starting December 1, Air Canada Cargo has added capacity on its Toronto – San Francisco route, with a Boeing 767 operating daily.

Take advantage of this golden opportunity!

Route Flight Frequency Depart Arrive Starting
YYZ - SFO AC 757 DAILY 10:55 13:55 Dec. 1
SFO - YYZ AC 756 DAILY 14:50 22:42 Dec. 1

Find Out More
For more information, contact your local Air Canada Cargo representative.

Schedule is subject to change without notice.

November 10, 2014

Introducing DuPont™ Tyvek® Air Cargo Covers for AC Fresh and AC Pharmacair Shipments

Air Canada Cargo is pleased to introduce DuPont TM Tyvek® Air Cargo Covers, now offered as an optional value-added feature for AC Fresh and AC Pharmacair shipments.

“Further to testing the DuPont TM Tyvek® Air Cargo Covers on perishable and pharmaceutical shipments, and given their success and acceptance in the marketplace, we are pleased to provide our customers with this value added offering”, said Vito Cerone, Director, Marketing and Cargo Sales, Americas.

Tyvek® Air Cargo Covers are specifically engineered to address the threat of cold chain breaks during air transit - when temperature-sensitive products are at the greatest risk for temperature excursions. Validated in a wide variety of applications worldwide, Tyvek® air cargo covers provide:

  • Proven protection against temperature excursions caused by extreme solar radiation
  • Breathability, allowing oxygen to reach the product avoiding suffocation and damage
  • Breathable barrier allowing excess moisture to escape
  • Protection from physical hazards such as rain, dust, and insects
  • Easy installation

"We are proud of our long-standing collaboration with Air Canada Cargo to protect perishable and temperature sensitive products through cold chain. Air Canada Cargo is deeply committed to offering the best cold chain solutions to their customers and was one of the earliest adopters of Tyvek® Air Cargo Covers,” said Diego Boeri, DuPont TM Tyvek® Global Business Director. “We are pleased that Air Canada Cargo is extending this service broadly across their network and look forward to collaborating on future cold chain protection innovations for customers shipping perishable and pharmaceutical products.”

DuPont TM Tyvek® Air Cargo Covers are currently being offered for shipments originating from Lima, Bogota, Santiago, Frankfurt, Copenhagen and Istanbul, with the aim to expand to other Air Canada Cargo stations soon. They are available in LD7 pallet size and can be reserved with Air Canada Cargo at the time of booking.

For additional information on the covers, please visit www.aircargocovers.dupont.com.

For any additional information on how to use these covers on your Air Canada Cargo shipment, please contact your local Air Canada Cargo station, or visit us at www.aircanadacargo.com.

Air Canada offers the use of DuPont™ Tyvek® Air Cargo Covers for the convenience of its customers, at their request. The use of the covers are at the customer’s own risks and perils. Air Canada does not provide any warranty, express or implied. Without limitation, Air Canada excludes any warranty for hidden defects, merchantability or fitness for a particular purpose.

October 27, 2014

More GPS Tracking Devices Now Approved!

Air Canada Cargo is pleased to announce the approval of several additional GPS tracking devices for use on its aircraft, enabling shippers to monitor the location and environmental conditions of their shipments in real-time.

“Part of Air Canada Cargo’s mission is to provide our customers with innovative shipping solutions that meet their evolving needs. With multiple GPS tracking devices approved for use on all our flights, shippers can benefit from the numerous advantages offered by real-time visibility and data collection for their shipments on Air Canada Cargo,” says Vito Cerone, Director, Marketing and Sales, Americas.

The following devices are approved for carriage on all Air Canada Cargo shipments:

  • FedEx SenseAware 2000
  • OnAsset SENTRY 400 FlightSafe and SENTRY 500 FlightSafe
  • Key Seven EPS2 Microtracker
  • Sendum PT300 and PT300D

These devices are approved for use onboard our aircraft following rigorous testing by our engineering and cargo operations teams.

About GPS Tracking Devices
With real-time capabilities at all points in the supply-chain, GPS tracking devices provide stakeholders with critical data that enables them to intervene to reduce or eliminate loss related to the integrity of the cargo.

Each device has a different product offering, with some devices offering multiple sensors such as temperature, humidity, pressure, shock, location and vibration. Devices use multiple modes of sensing and proprietary logic to automatically turn off wireless transmitting radios in flight to ensure safe and regulatory compliant operation.

Using a GPS Tracking Device?

Any of the approved devices can be used when booking with Air Canada Cargo. When making a booking, simply follow the applicable steps:

  • Call center bookings: advise the Air Canada Cargo booking agent of the GPS device you are using
  • CPS bookings: enter “GPS present” in the booking remarks section
  • GF-X/ FFR bookings: enter “GPS present” in the OSI or SSR line of the booking message

All devices must be securely enclosed within the shipment.  

Find Out More

To find out more about using a GPS tracking device with your Air Canada Cargo shipment, please contact your local representative. For information about GPS devices, please contact the manufacturer directly.

The above-mentioned devices are accepted onboard Air Canada and Air Canada Express flights and are not approved for transport on interline routings with other air carriers. Air Canada will not be responsible for damage caused to (or loss of) GPS devices in transit.

October 10, 2014

Haneda Restriction on Live Animal Shipments Ends Oct. 26

Live animal shipments to Haneda airport (Tokyo International, HND) can resume starting October 26.

Live animal shipments to Haneda airport have been suspended since September 10 due to a customs and quarantine issue. This ban does not apply to shipments to Narita International Airport (NRT). Please contact aclive@aircanada.com if you have any questions regarding live animal shipments to HND.

October 7, 2014

Extra Flights and Aircraft Upgauges Start Soon

Take advantage of Air Canada Cargo's added capacity! Extra flights and aircraft upgauges on several routes start October 25.

Route Flight Frequency Change from current capacity Starting
YYZ- SCL- EZE AC 092 12.4567 Additional day/ upgauge to 777W Oct. 25
EZE – SCL – YYZ AC 093 123.567 Additional day/ upgauge to 777W Oct. 26
YYZ - GRU AC 90 DAILY Upgauge to 777L Oct. 25
GRU - YYZ AC 91 DAILY Upgauge to 777L Oct. 26
YYZ – CUN RV 1810 DAILY Additional day/ upgauge to 767 Oct. 26
CUN – YYZ RV 1811 DAILY Additional day/ upgauge to 767 Oct. 26
YYZ - MBJ RV 1804 DAILY Upgauge to 767 Oct. 26
MBJ - YYZ RV 1805 DAILY Upgauge to 767 Oct. 26
YUL - LAS RV 1855/ 1857 1.34567 Upgauge to 767 Oct. 27
LAS - YUL RV1856/ 1858 1.34567 Upgauge to 767 Oct. 27
YYZ - KIN RV 1802 12345.. Upgauge to 767 Oct. 28
KIN- YYZ RV 1803 12345.. Upgauge to 767 Oct. 28
YYZ – BGI AC 966 DAILY Upgauge to 777L Dec. 01
BGI – YYZ AC 967 DAILY Upgauge to 777L Dec. 01
YVR - LAX RV 1878 DAILY Upgauge to 767 Dec. 01
LAX - YVR RV 1881 DAILY Upgauge to 767 Dec. 01
YYZ - SFO AC757 DAILY Upgauge to 767 Dec. 01
SFO - YYZ AC 756 DAILY Upgauge to 767 Dec. 01
YYZ – BOG AC 962 12.45.7 Additional day Dec. 15
BOG – YYZ AC 963 12.45.7 Additional day Dec. 15
YUL – CUN RV 1820 1.4567 Upgauge to 767 Dec. 18
CUN – YUL RV 1821 1.4567 Upgauge to 767 Dec. 18
YVR - LAS RV 1832 …45.7 Upgauge to 767 Dec. 18
LAS - YVR RV 1833 …45.7 Upgauge to 767 Dec. 18

Contact your local Air Canada Cargo representative for more information about our routes and schedule.

Stay connected! Sign up to receive emails from Air Canada Cargo.

*RV indicates an Air Canada rouge flight number. Schedule is subject to change without notice.

October 1, 2014

Air Canada Cargo wins Outstanding Community Contribution Leadership Award at CIFFA!

Air Canada Cargo was awarded the Outstanding Community Contribution Leadership Award at the CIFFA Western Region Forwarders Choice Awards last week in BC!

Stephen Phillips, Regional Manager, Cargo Sales Western Canada told us, "We were recognized for our employees supporting both our national corporate programs as well as undertaking local community initiatives. Our corporate programs included the Air Canada Foundation's Breakfast Clubs of Canada, Pathways to Education, and Ride to Conquer Cancer initiatives, as well as support of amateur sports through our Commercial Services initiatives. Last year during our YVR Customer Event, we organized a give-back program to the YWCA's Crabtree Corner, which provides a range of programs and services to help the most marginalized women and families in one of the country's poorest neighbourhoods - Vancouver's Downtown Eastside. Some of the other local initiatives we were involved in included a food drive for the Food Bank of Greater Vancouver at Christmas, and helping out at a soup kitchen."

Earlier this year, Air Canada Cargo won the Innovation Award at CIFFA's Central Region Forwarders Choice Awards for their Cargo mobile app, which allows forwarders to track their shipments, verify flight schedules and receive real-time Cargo Status notification updates on a variety of smartphones.

October 1, 2014

Introducing Year-Round Service to Rio de Janeiro and Panama City

Direct, year-round service to Panama City and Rio de Janeiro starts in December, complementing our existing service to key cities in Latin America such as Buenos Aires, Sao Paulo, Santiago, Bogota, Lima, Mexico and multiple cities across the Caribbean.

Route

Flight

Aircraft

Departure

Arrrival

Frequency

Starting

YYZ - GIG

AC 098

767

22:55

12:25 (+1)

.2.4.6.

Dec. 11

GIG - YYZ

AC 099

767

21:45

05:45 (+1)

..3.5.7

Dec. 12

YYZ - PTY

AC 964

A319

08:35

14:10

..3.5.7

Dec. 17

PTY - YYZ

AC 965

A319

15:10

20:44

..3.5.7

Dec. 17

Find Out More
To find out more about our service to Rio de Janeiro and Panama, please contact your local Air Canada Cargo representative.

* Schedule and aircraft are subject to change without notice.

August 8, 2014

Embargo on shipments to Russia

As directed by the Government of Canada’s sanctions against Russia, please be advised that effective immediately Air Canada Cargo must embargo the following cargo shipments which have a final destination in Russia: 

  • Military equipment
  • Oil field and oil exploration equipment

The embargo will remain in place till advised otherwise.  For more information, please visit Canada’s Foreign Affairs, Trade and Development website.

June 13, 2014

Lisbon: Starting June 21

Air Canada Cargo's new direct non-stop service between Toronto and Lisbon, Portugal starts June 21!

Route

Flight*

Aircraft

Departure

Arrrival

Frequency

YYZ-LIS

RV 1916

763

22:35

10:55 (+1)

1.3..6.

LIS-YYZ

RV 1917

763

12:25

15:35

.2.4..7

Take advantage of easy connections from anywhere in Canada, the U.S. and Latin America.

Find Out More
Contact your local Air Canada Cargo representative.

*RV indicates an Air Canada rouge flight number. Schedule is subject to change without notice.

 

June 6, 2014

Service to Milan Starts June 18

Air Canada Cargo is pleased to introduce its new direct year-round service to and from Milan Malpensa (MXP) starting June 18.

This complements our existing year-round direct service to key European gateways such as Brussels, Copenhagen, Geneva, Frankfurt, London, Munich, Paris, Zurich,Dublin, as well as seasonal service to Rome and Venice, Manchester, Madrid, Barcelona, Edinburgh.

Network Strength
Connect easily to Milan from anywhere in our extensive network in Canada, the US, Latin America and Asia.

Ship beyond Milan to Florence, Bologna, Genova, Turin and Venice with our trucking services.


Route

Flight

Aircraft

Departure

Arrrival

Frequency

YYZ-MXP

AC 842

763

20:25

10:50 (+1)

1.3.567

MXP-YYZ

AC 843

763

12:20

15:40

.2.4567



More Europe Coming Soon!
New and seasonal flights are in full swing with service to and from Edinburgh, Lisbon, Madrid and Manchester starting in the next few weeks.

Shipping from Europe?
Our key interline partnerships and trucking services easily link to any city we serve in Europe and make shipping to anywhere in Canada, the US, Latin America and Asia quick and convenient.

Toronto - Edinburgh

RV 1904

12-Jun

Edinburgh - Toronto

RV 1905

13-Jun

Toronto - Milan

AC 842

18-Jun (year-round)

Milan - Toronto

AC 843

19-Jun (year-round)

Toronto - Lisbon

RV 1916

21-Jun

Lisbon - Toronto

RV 1917

22-Jun

Toronto - Madrid

AC 836

25-Jun

Madrid - Toronto

AC 837

26-Jun

Find Out More
Contact your local Air Canada Cargo representative to book or for more information.

*RV indicates an Air Canada rouge flight number. Schedule is subject to change without notice.

 

June 2, 2014

Haneda: Starting July 1

As of July 1, Air Canada Cargo has more options than ever before to ship your freight to and from Japan with its new year-round, daily direct service to and from Tokyo's Haneda Airport.

A central hub close to downtown Tokyo, Haneda is the second busiest airport in Asia and one of the world's top five busiest airports.

Our cargo service includes access to the state-of-the-art Tokyo International Cargo Terminal, offering a general and temperature-controlled warehouse, a dedicated pharmaceutical center and dedicated medical room.

Service to Haneda complements our existing daily services to Narita International Airport from Calgary, Toronto and Vancouver.

Network Strength
Our interline partnerships allow for easy connections to points beyond in Japan, as well as key Asian markets such as Singapore, Manila, Bangkok and Jakarta.

YYZ-HND AC 005 Dep. 13:00 Arr. 14:55 (+1) DAILY
July 1 77W
July 15 788*
HND-YYZ AC 006 Dep. 17:40 Arr. 16:40 DAILY
July 2 77W
July 16 788*


*Flight operated by our new Boeing 787 Dreamliner aircraft starting July 16!

Find Out More
Contact your local Air Canada Cargo representative for details. 

 

April 28, 2014

More Europe: Now Serving Rome

Rome has kicked off our European service expansion for 2014, with service to and from Rome FCO now in effect.

Cargo service to and from Athens, Barcelona, Dublin, Nice and Venice begins in May, complementing our existing year-round direct service to key European gateways in Europe: Brussels, Copenhagen, Geneva, Frankfurt, London, Munich, Paris, Zurich.

Cargo Service to Europe
Connect easily to any of our flights to Europe from anywhere in our extensive network in Canada, the US, Latin America and Asia. Ship beyond any of our European destinations with our trucking and interline services.

New and Seasonal Routes Flight* Start Date
Toronto - Rome AC 890 16-Apr
Toronto - Dublin RV 1908 1-May
Toronto-Barcelona RV 1914 8-May
Toronto - Athens RV 1900 14-May
Toronto - Venice RV 1906 16-May
Montreal - Athens RV 1902 16-May
Montreal - Nice RV 1910 22-May
Montreal - Rome RV 1920 22-May
Montreal - Barcelona RV 1912 4-Jun
Toronto - Edinburgh RV 1904 12-Jun
Toronto - Milan AC 842 18-Jun (year-round)
Toronto - Lisbon RV 1916 21-Jun
Toronto - Madrid AC 836 25-Jun
Toronto - Manchester RV 1930 26-Jun
Toronto - Istanbul AC 810 Ongoing; daily starts June 30

Cargo Service from Europe
Our key interline partnerships and trucking services easily link to any city we serve in Europe and make shipping to anywhere in Canada, the US, Latin America and Asia quick and convenient.

New and Seasonal Routes Flight* Start Date
Rome - Toronto AC 891 18-Apr
Dublin - Toronto RV 1909 2-May
Barcelona - Toronto RV 1915 9-May
Athens - Toronto RV 1901 15-May
Venice - Toronto RV 1907 17-May
Athens - Montreal RV 1903 17-May
Nice - Montreal RV 1911 23-May
Rome - Montreal RV 1921 23-May
Barcelona - Montreal RV 1913 5-Jun
Edinburgh - Toronto RV 1905 13-Jun
Milan - Toronto AC 843 19-Jun (year-round)
Lisbon - Toronto RV 1917 22-Jun
Madrid - Toronto AC 837 26-Jun
Manchester - Toronto RV 1931 27-Jun
Istanbul - Toronto AC 811 Ongoing; daily starts July 1

Find Out More

Contact your local Air Canada Cargo representative for details.

* RV indicates an Air Canada rouge flight number. Schedule is subject to change without notice.

 

April 15, 2014

Air Canada Cargo Receives Excellence in Innovation Award at Central FCA Gala

Air Canada Cargo has received the Excellence in Innovation Award at the Canadian International Freight Forwarders’ Association (CIFFA) Forwarders’ Choice Awards (FCA) Gala for the central region! This year CIFFA introduced a new format, and the focus is now on networking and the community. The new FCA Leadership Awards are awarded in four categories:

  • Environmental Excellence
  • Humanitarian Excellence
  • Excellence in Innovation
  • Outstanding Community Contributions

The Central region event was held on Thursday April 10, 2014, and was attended by close to 500 participants. Earlier this month, the regional committee selected associate member firms to be recognized for their social contributions.

“It’s important to note that Air Canada Cargo was the only airline to win an award at this event, and this was a great honor,” said Matthieu Casey, General Sales Manager, Canada. “The awards are now combined for all CIFFA Associate members, and are no longer divided by mode of transportation.”

Air Canada Cargo was recognized for its iLynx and iRamp technogies, and and its mobile application.

“In this heavily regulated environment, innovations like these are what gives us a competitive edge and ultimately allow us to evolve in efficiency and speed, and ultimately to better serve our customers,” says Mr. Casey.

 

April 2, 2014

More Europe: More Routes, More Flights, More Capacity

Air Canada Cargo has more direct options to and from Europe than ever before with new destinations, increased frequencies and additional capacity.

New! Air Canada Cargo introduces cargo service to four new European destinations this is this summer: Lisbon, Manchester, Milan and Nice.

Other Highlights:

  • Dublin, Istanbul: New year-round direct service.
  • Montreal-Barcelona: New direct service
  • Brussels, Frankfurt, Geneva, Istanbul, London: Extra capacity due to aircraft upgauges
  • Athens, Edinburgh: Increased frequencies

New and seasonal routes complement our existing year-round direct service to key European gateways in Europe: Brussels, Copenhagen, Geneva, Frankfurt, London, Munich, Paris, Zurich

Shipping to Europe - Connect easily to any of our flights to Europe from anywhere in our extensive network in Canada, the US, Latin America and Asia. Ship beyond any of our European destinations with our trucking and interline services.

Shipping from Europe – Our key interline partnerships and trucking services easily link to any city we serve in Europe and make shipping to anywhere in Canada, the US, Latin America and Asia quick and convenient.

Find out more - contact your local Air Canada Cargo representative for details.

New and Seasonal Routes Start Date
Toronto-Athens 14-May
Montreal - Barcelona 4-Jun
Toronto-Barcelona 8-May
Toronto-Dublin Daily service starts May 1
Toronto-Edinburgh 12-Jun
Toronto-Istanbul Ongoing; daily starts July 1
Toronto-Lisbon 21-Jun
Toronto-Madrid 25-Jun
Toronto-Manchester 26-Jun
Toronto-Milan 18-Jun
Montreal-Nice 22-May
Toronto-Rome 27-Apr
Montreal-Rome 25-May
Toronto-Venice 16-May

 

March 21, 2014

All Roads Lead to London

Shipping to London?

With up to 84 flights per week to London Heathrow, Air Canada Cargo has the most flights between Canada and London than any other airline, with direct service available from:
  • Calgary
  • Edmonton*
  • Halifax
  • Montreal
  • Ottawa
  • St. John's*
  • Toronto
  • Vancouver

Extra capacity!
Montreal, Calgary and Vancouver routes newly served by Boeing 777-300ER aircraft.

Network Strength
Connect easily to any of our flights to London from anywhere on our extensive network in Canada, the US, Latin America and Asia.

From London, our interline and trucking services provide connections to over 90 destinations in the UK, Europe and the Middle East.

Coming Soon! Dublin, Edinburgh, Manchester
  • Starting May 1, direct service between Toronto and Dublin will be offered daily, year-round
  • Starting June 12, three weekly direct flights between Toronto and Edinburgh
  • Starting June 26, five weekly direct flights between Toronto and Manchester

For more information, please contact your local Air Canada Cargo representative.

March 14, 2014

Air Canada Cargo Wins at the Air Excellence Awards

Earlier this week, Air Canada Cargo won the Gold award at the Air Excellence Awards ceremony held in Los Angeles during the IATA World Cargo Symposium.

Air Canada Cargo was grouped in the up to 299,999 tons category.

The awards are based on Air Cargo World’s Air Cargo Excellence Survey, which measures carriers and airports on specific criteria and ranks them to identify above or below average performances. Airline winners are determined by freight forwarders who rate cargo carriers on customer service, performance, value and information technology.

January 9, 2014

Dangerous Goods Shipments To Beijing Are Now Permitted

Air Canada Cargo has renewed its permit with the Civil Aviation Administration of China to transport dangerous goods to Beijing*.

We now accept all shipments to PEK that meet IATA's dangerous goods regulations.

*Some restrictions apply on dangerous goods shipments from China. Please contact our offices in Beijing and Shanghai for details.

January 7, 2014

Fee for Preparing Air Waybills Is Now in Effect

We're Working to Serve You Better

We regularly review our processes such as goods acceptance to improve and expedite our service. This process is rendered more efficient when air waybills are tendered with all the fields completed. We ask that you remember to fill out all the fields on the air waybill prior to tendering.

Effective January 6, 2014, a fee of CAD $40.00 will apply for the preparation and completion of air waybills should all the fields not be completed at the time of acceptance*. Preparation includes:

  • The provision of a paper air waybill if none is presented unless using an e-awb
  • The completion of missing fields on the air waybill
  • Amendments to any fields

Mastering the Air Waybill
For tips on how to complete an air waybill and an explanation of which fields need to be filled out, please consult Mastering the Air Waybill.

We thank you for your cooperation.

*The fee will not apply to AC Expedair shipments. There will be no charge for amendments made to weight and piece count. For shipments originating in Canada only.

2013

December 16, 2013

Pet Owners: Please Read Our Holiday Restrictions for Cats and Dogs

Cats and dogs are not accepted for transport with Air Canada Cargo within North America, or on international flights with a connection in North America from December 15 2013 to January 12 2014.

The restriction applies to to pets travelling as checked baggage, shipments from breeders, kennels and freight forwarders.

Cats and dogs are allowed on direct international flights. The restriction does not apply to other animals.

Visit our AC Live section for details about shipping pets and live animals, or contact ACLive@aircanada.ca.

December 9, 2013

Air Canada's New Boeing 787 Dreamliner Aircraft an Advantage for Cargo

Air Canada launched a special website to provide a sneak peak at the new Boeing 787 Dreamliner aircraft. Visit 787.aircanada.com for a virtual tour of the aircraft, including new cabin amenities as well as technical specifications and route information.

Improved cargo capacity and larger ULDs are some of the key advantages for Air Canada Cargo.

"From a cargo perspective, there are multiple benefits to the 787s, since they will replace 767s in our fleet," says Manager, Cargo Network Control Urs Wiesendanger. "We'll gain capacity with an extra pallet position, and use of LD3 containers, which are larger than the LD2 used on the 767s. We'll be working with a streamlined fleet, which is an operational advantage."

The airline will take delivery of the first of 37 Boeing 787 aircraft in the spring of 2014.

787 Cargo Quick Facts:

  • Room for up to 8 pallets
  • 1 pallet position in the aft cargo hold(not available in the 767)
  • Cargo volume: 144.4 m3 (typical use)

To consult the Air Canada news release about the Boeing 787 Dreamliner aircraft, visit aircanada.mediaroom.com.

November 29, 2013

It's Time to Re-LAX: Added Capacity Resumes

Starting December 18, Air Canada Cargo has daily widebody service between Toronto and Los Angeles with 763-300 and A330 aircraft.

Make the most of the added capacity on this key route thanks to Air Canada's extensive network.

Toronto and Los Angeles are ideal gateways for shipments transiting to/from anywhere in North America and Europe. Recently added connections to/from Los Angeles include:

  • San Francisco
  • San Diego
  • Phoenix
  • Las Vegas
  • Salt Lake City
  • Guadalajara
  • Mexico City

Effective December 18, 2013:

Flight Dep./Arv*.: Frequency
YYZ > LAX
AC791
08:35- 11:08 Daily
LAX > YYZ
AC792
12:35 - 20:17 Daily

Service to Los Angeles complements our new year-round 763 widebody service to Las Vegas.

For more information contact your local Air Canada Cargo representative.

*Departure and arrival times are subject to change without notice.

November 20, 2013

Air Canada Cargo and Cargojet Begin Discussions Towards Commercial Cooperation

MONTREAL and MISSISSAUGA, ON, November 20, 2013 – Air Canada and Cargojet today announced they have signed a Letter of Intent (LOI) to explore strategic opportunities in both cargo and airline operations within Canada and in international markets.

More information

October 25, 2013

A Winning Combination: Year-Round Daily Widebody Service to LAS

Starting October 27, Air Canada Cargo has increased capacity to and from the Western United States thanks to daily 767-300 service between Toronto and Las Vegas.

Network Strength
With extensive network and trucking connections feeding into our Toronto hub, shipping freight to the western USA via Las Vegas from Canada, Europe and Asia has never been easier.

From the Western US, trucking connections to Las Vegas from Los Angeles, San Francisco, Phoenix, San Diego, Salt Lake City, and Tucson make shipping to Canada, Europe, and Asia fast and convenient.

Flight Dep./Arv*.: Frequency
YYZ > LAS
AC1851
09:05- 10:56 Daily
LAS > YYZ
AC1852
12:15 - 19:22 Daily
YYZ > LAS
AC1853
20:45 - 22:36 4, 5 and 7
LAS > YYZ
AC1854
23:55 - 07:00 (+1) 4, 5 and 7

More Options
Widebody service between Las Vegas and Toronto complements our existing narrow body service between Las Vegas and Vancouver, Calgary and Montreal.

Book Now! Book your freight online by logging on to Cargo Portal Services or contact your local Air Canada Cargo representative.

*Departure and arrival times are subject to change without notice.

October 10, 2013

Added Capacity for South America

Air Canada Cargo's service to and from Latin America gets a boost at the end of October thanks to aircraft upgauges to Brazil, Chile and Argentina.

Starting October 26, flights to Sao Paulo, Santiago and Buenos Aires will be operated with B777 aircraft.

Network Strength
With extensive network and trucking connections feeding into our Toronto hub, shipping freight to Latin America from almost anywhere in the Middle East, Europe, North America and Asia has never been easier. From Latin America, connect easily from Toronto to multiple points in North America, Europe, the Middle East or Asia.

Flight Dep./Arv*. Start Frequency
YYZ > GRU
AC90
22:50 - 10:50 (+1) Oct. 31 Daily
GRU > YYZ
AC91
22:30 - 05:40 (+1) Nov. 1 Daily
YYZ > SCL
AC92
23:45 - 11:05 (+1) Oct. 26 2, 4, 5, 6, 7
SCL > YYZ
AC93
20:40 - 06:10 (+1) Oct. 27 1, 3, 5, 6, 7
YYZ > EZE
AC92
23:45 - 14:30 (+1) Oct. 26 2, 4, 5, 6, 7
EZE > YYZ
AC92
16:55 - 06:10 (+1) Oct. 27 1, 3, 5, 6, 7
SCL > EZE
AC92
12:35 - 14:30 Oct. 27 1, 3, 5, 6, 7
EZE > SCL
AC93
16:55 - 19:05 Oct. 27 1, 3, 5, 6, 7

Book Now!
Book your freight online by logging on to Cargo Portal Services or contact your local Air Canada Cargo representative.

*Departure and arrival times will change as of November 3. Please confirm the schedule upon booking, or consult the online fight schedule.

October 4, 2013

Istanbul, Anytime

We are pleased to announce that our direct cargo service to and from Istanbul is available year-round.

YYZ - IST: Connect to Toronto from anywhere in Canada, the US and Latin America.

IST - YYZ: Ship beyond Toronto to anywhere in Canada, the US, and Latin America.

Beyond Istanbul, Air Canada Cargo road feeder service provides convenient access to and from Ankara (ESB), Ismir (ADB), Adana (ADA).

Depart Arrive Frequency
YYZ-IST AC 810 20:00 13:15 (+1) .2.45..
IST-YYZ AC 811 14:45 18:50 ..3.56.

Find Out More!
Book now at www.aircanadacargo.com, or contact your local Air Canada Cargo representative.        

July 31, 2013

IATA and CNS Host e-AWB Kick-Off Meetings

Good news! IATA and CNS have organized kick-off meetings to introduce you to e-AWB. This is a great opportunity to learn just how easy it is to implement e-AWB.

Mark your calendar! The kick-off meetings will be from 10:00 AM to 12:00 PM at the following locations:

  • Vancouver: Aug. 8 Delta Vancouver Airport Hotel, 3500 Cessna Drive, Richmond BC V7B 1C7
  • Montreal: Aug.13 Sheraton Montreal Airport Hotel, 555 McMillan Avenue, Dorval
  • Toronto: Aug. 15 Courtyard by Marriott Toronto Airport, 231 Carlingview Drive

Register Now!

Space is limited. Register at mycnsc.com/events/registration or contact Mike White at whitem@iata.org or 1 (202) 255 4492 for details.

United States: Sessions have already taken place in the US. The next session is planned for Seattle, August 6. Please contact Mike White for details.

Find out more about e-AWB!

June 4, 2013

Cargo information for Air Canada rouge

Air Canada’s new leisure carrier, rouge, begins passenger service on July 1st. What does this mean for Air Canada Cargo customers?

Cargo bookings on rouge routes can be made as they would be on any other route serviced by Air Canada Cargo:

  • on Cargo Portal Services
  • by contacting your local Air Canada Cargo call center or representative.

The rouge schedule is integrated in our online flight schedule tool. Rouge destinations include Edinburgh, Venice, Athens and several Caribbean destinations.

For all passenger information related to rouge, visit http://www.aircanada.com/en/about/rouge.html.

May 31, 2013

Shipping live animals? Check local weather at departure city and destination before tendering

Air Canada Cargo would like to remind its customers that live animals cannot be accepted as cargo on flights when the ground temperature at the departure city or destination is higher than 35 degrees Celsius (including the humidity index).

Live dogs and cats younger than 6 weeks old cannot be transported if the temperature at any station along the routing is 27 C (including the humidity index) or higher.

Please contact the Air Canada Cargo Live Animal Desk if you are not sure your animal can travel or to make arrangements for your animal at a different date:

aclive@aircanada.ca
Canada: 1 (866) 615-1155
Elsewhere: Click Contact Us to find the number of your local Air Canada Cargo station.

May 31, 2013

Copenhagen Daily Starts June 2

Daily direct service between Toronto and Copenhagen starts June 2.

Thanks to our extensive network, interline agreements and trucking services, shipping freight to Copenhagen from anywhere in Canada, the United States and Latin America is fast and convenient.

Ship beyond Copenhagen thanks to our trucking connections to destinations like Helsinki, Malmo, Gothenburg, Oslo, Stockholm, Vilnius and Riga.

Depart Arrive
YYZ-CPH AC 882 21:05 10:45 (+1)
CPH-YYZ AC 883 12:25 14:45 (+1)

Book now!
Log on to Cargo Portal Services, or contact your local Air Canada Cargo call center or representative.

*Schedule is subject to change without notice.

May 7, 2013

Brussels Daily Starting May 1

Shipping to and from Brussels just got much easier.

Our Montreal – Brussels flight is now offered daily, with same aircraft service from Toronto*.

With our extensive network and road feeder services, connecting via Toronto or Montreal from anywhere in Canada, the United States or Latin America makes shipping to Brussels easier than ever.

Book now!
Log on to Cargo Portal Services, or contact your local Air Canada Cargo call center or representative.

Depart Arrive
YYZ-YUL-BRU AC 418/832 16:00 8:35 (+1)
YUL-BRU AC 832 19:45 8:35 (+1)
BRU-YUL-YYZ AC 833/417 10:50 16:22
BRU-YUL AC 833 10:50 12:30

*Aircraft may vary. Schedule is subject to change without notice.

May 7, 2013

More Options For Tokyo, Seoul, Beijing

With increased frequencies and a new flight, Air Canada Cargo has more options to and from Asia starting May 1.

Tokyo: More Daily Direct Flights Starting May 1 — Service between Calgary and Tokyo will increase to daily stating May 1. This complements our existing service between Toronto, Vancouver and Tokyo (for a total of 21 direct non-stop flights to and from Tokyo per week).

Seoul: B777 Service 3 Days a Week Starting June 2 — This new flight from Toronto complements existing service between Vancouver and Seoul, for a total of 7 flights per week.

Beijing: 24 Flights Per Week Starting June 1 — Beijing benefits from increased frequency with a total of two flights every day to and from Vancouver and 10 flights per week from Toronto (YYZ-PEK flights are serviced by B777 aircraft).

Book now!
Log on to Cargo Portal Services, or contact your local Air Canada Cargo call center or representative.

April 11, 2013

New Routes and Seasonal Service to Europe

Air Canada Cargo is expanding its reach in Europe this summer by introducing cargo service to three key cities: Istanbul, Venice and Edinburgh.

These new routes and the resumption of service of service to Dublin, Madrid, Barcelona, Rome and Athens complement our current cargo service to Europe. Thanks to our network, interline and trucking agreements, shipping to multiple points beyond all these gateways fast and convenient.

Starting Origin -  Destination  
03 April YYZ-FCO AC 890
04 April FCO-YYZ AC 891
02 May YYZ-BCN AC 814
03 May BCN-YYZ AC 815
17 May YYZ-DUB AC 894
18 May DUB-YYZ AC 895
24 May YUL-FCO AC 892
25 May FCO-YUL AC 893
04 June YYZ-IST AC 810
05 June IST-YYZ AC 811
06 June YYZ-ATH AC826/1900
07 June ATH-YYZ AC827/1901
08 June ATH-YUL AC829/1903
08 June YUL-ATH AC828/1902
01 July YYZ-MAD AC 836
02 July MAD-YYZ AC 837
02 July YYZ-EDI AC 1904
03 July EDI-YYZ AC 1905
03 July YYZ-VCE AC 1906
04 July VCE-YYZ AC 1907

Check Flight Schedules for details or contact your local Air Canada Cargo representative.

April 3, 2013

More Options for Shipping Your Dangerous Goods

New York (JFK) is the latest station in the Air Canada Cargo network to be certified to handle dangerous goods. In the past year, we’ve certified seven other stations to meet growing demand, including Tel Aviv (TLV), Dublin (DUB), Madrid (MAD), Barcelona (BCN), Pittsburgh (PIT), San Diego (SAN) and Phoenix (PHX).
Find out more about our AC DGR solution

January 11, 2013

ORD, LHR, YVR Now Certified to Handle Envirotainer RAP e2 Container

Chicago (ORD), London Heathrow (LHR) and Vancouver (YVR) become the latest stations to join the list of certified Envirotainer RAP e2 Air Canada Cargo stations.

On Oct 29, 2012, Air Canada Cargo became the first airline in North America to offer the Envirotainer RAP e2 container as part of our AC Absolute° solution.

The following Air Canada Cargo stations have now been certified to offer and handle this container:

  • Toronto (YYZ)
  • Montreal (YUL)
  • Vancouver (YVR)
  • Chicago (ORD)
  • London (LHR)
  • Frankfurt (FRA)
  • Zurich (ZRH)

Envirotainer RAP e2: What’s new?

  • More space makes it more economical to ship: With an internal cube volume of 6.38m3 /224.2 cubic feet, the RAP e2 container can accommodate four standard (North American) skids (or five standard European skids).
  • Maintains product temperatures in the +2 to +8°C range, +15 to +25°C, or any other chosen set temperature between ±0 and +25°C in nearly any ambient condition.
  • The battery can last up to 100 hours under normal operating conditions.
  • Newly designed shell offers superior insulation performance, allowing for the most temperature-stable shipments regardless of the ambient conditions.
  • Click here for more information AC Absolute°, or contact your local Air Canada Cargo representative.

    To learn more about the Envirotainer RAP e2 container, please visit www.envirotainer.com.

2012

November 19, 2012

Effective December 3, 2012, Air Canada Cargo will accept the following methods of payment:

  • Major credit cards (Visa, MasterCard, American Express) 
  • Debit cards (at stations equipped with Point of Sale machines) 
  • Air Canada Cargo credit account 

Cash and cheques will no longer be accepted as form of payment.

November 7, 2012

Air Canada Cargo Accepts the Use of the OnAsset SENTRY 400 FlightSafe® GPS Tracking Device.

Air Canada now allows the use of OnAsset Sentry 400 FlightSafe® onboard Air Canada and Air Canada Express flights.

The Sentry 400 FlightSafe® is an electronic tracking device that makes it possible to locate a shipment any time it is not on board an aircraft.

Please note that:

  • These devices are not part of the Air Canada Cargo product offering and will not be stocked or sold by Air Canada Cargo.
  • These devices are not approved for transport on interline routings with other air carriers.
  • No other brand of GPS is approved or will be accepted by Air Canada at this time.
  • Customers wishing to acquire the Sentry 400 FlightSafe® should contact OnAsset directly.

OnAsset users: what to do

  • The device must be included in the description of goods on the air waybill as "OnAsset GPS tracking device".
  • The device must be securely enclosed within the shipment. Air Canada will not be responsible for damage caused to (or loss of) GPS devices in transit.

For additional information, please visit www.onAsset.com.

October 30, 2012

Air Canada Cargo Now Offers Envirotainer's New RAP e2 Container

On Oct 29, 2012, Air Canada Cargo became the first airline in North America to offer the new RAP e2 container from Envirotainer as part of our AC Absolute° solution. The RAP e2 is built on the same technology as the RKNe1, which is a very successful active container for Air Canada Cargo.

The following Air Canada Cargo stations have been certified to offer and handle this new container with more stations to be certified in the following weeks:

  • Toronto
  • Montreal
  • Frankfurt
  • Zurich

For details, please visit Envirotainer.com

October 24, 2012

Online Asian Stations Now Certified to Handle AC Pharmacair Shipments

The following stations are now certified to handle AC Pharmacair shipments:

  • Shanghai (PVG)
  • Beijing (PEK)
  • Hong Kong (HKG)
  • Seoul (ICN)
  • Narita (NRT)

Find out more about AC Pharmacair, or contact your local Air Canada Cargo sales representative.

May 1, 2012

San Diego (SAN) added to rate sheets effective May 1, 2012

March 23, 2012

No Interruption of Service March 23

Due to the illegal work action by Air Canada ground handling employees in Toronto and Montreal earlier this morning, there have been some delays and cancellation of flights.

Air Canada has undertaken legal measures and obtained a back to work order.

As such, Cargo customers should be reassured that it is now business as usual for Air Canada Cargo. Affected shipments will be rebooked or customers will be notified directly by our Customer Service agents if any action is required.

Thank you for your continued support.

For more information, visit www.aircanada.com.

March 22, 2012

Air Canada continues to operate normal schedule following Aveos closure

Air Canada today assured customers that it continues to operate its normal schedule and that they can book and travel with confidence despite Aveos Inc.’s closure. The airline has identified qualified and government approved maintenance facilities in Canada and the U.S. to perform work previously done by Aveos.

The transition to new service providers is underway and will have no impact on customers. For example, three aircraft scheduled for maintenance this week will go to Canadian maintenance providers currently used by other Canadian and international airlines. In addition, arrangements are being made to complete the maintenance of the three aircraft remaining at Aveos facilities.

Aveos Fleet Performance Inc. (Aveos), a separate and independently owned and managed supplier to Air Canada, that provided maintenance, repair and overhaul (MRO) services to airlines, including Air Canada, filed for insolvency protection under the Companies' Creditors Arrangement Act(CCAA) earlier this week.

The closure of Aveos Inc's airframe, engine and component maintenance facilities has no impact on Air Canada’s day-to-day aircraft maintenance and repair activities, referred to as “line maintenance”. This work is performed directly by Air Canada at its own facilities across Canada - including Montreal, Vancouver, Toronto and Winnipeg - by Air Canada’s 2,300 maintenance employees. The airline typically performs its line maintenance activities overnight or between flights, as necessary.

For more information, visit www.aircanada.com.

March 8, 2012

No Disruption of Service at Air Canada

Canada’s Minister of Labour, the Hon. Lisa Raitt, has issued a referral pursuant to the Canada Labour Code, to determine the activities that Air Canada may be required to maintain as relates to the health and safety of Canadians.

As a result of this CIRB referral, the IAMAW cannot commence a strike and Air Canada cannot lock out its pilots, as indicated in a statement earlier today, at least until this matter has been determined by the Board. The strike deadline by the IAMAW and Air Canada’s lockout notice to ACPA, both originally scheduled for 00:01 am ET on Monday March 12, 2012, have therefore no effect.

There will therefore be no disruption of service and Air Canada’s full schedule remains unchanged.

We will continue to provide additional updates as they become available on www.aircanadacargo.com.

We thank our customers for their patience and loyalty during this time. Cargo customers should continue to book with confidence.
March 7, 2012

Air Canada Receives Strike Notice from the IAMAW to Take Effect March 12

Air Canada has been advised by the International Association of Machinists and Aerospace Workers (IAMAW), representing the airline’s approximately 8,600 mechanics, baggage handlers and cargo agents in Canada, that it intends to begin labour action starting at 12:01 A.M. ET on Monday March 12, 2012.

"The lines of communication remain open and we are hopeful that there remains sufficient time to avoid a work disruption,” said Duncan Dee, Air Canada's Executive Vice President and Chief Operating Officer.  "We regret the uncertainty for our customers and we thank them for their patience and understanding.  This threatened job action follows the disappointing rejection of the unanimously recommended tentative agreement signed by the IAMAW bargaining committee following the federal mediation before the Honourable Madam Justice Louise Otis.”

Should a settlement not be reached and the IAMAW commences job action, the airline will endeavour to minimize inconvenience to its customers.

In the meantime, Air Canada continues to operate its normal schedule without disruption.

The airline will provide further updates as developments warrant. For additional information pertaining to passenger travel, please visit www.aircanada.com.

Thank you for your cooperation.

2011

Oct 3, 2011

The foliage will begin to change colours soon, but our focus remains on greener options

Air Canada has a long-standing commitment to the environment and our team at Cargo consistently seeks ways to contribute to that effort.

To help mitigate the environmental footprint of transportation, we will begin phasing out of all LD8 (RC6) unit load devices (ULD) from our fleet due to their age, high cost of maintenance and fuel inefficiency as of October 31. Subsequently, we will discontinue LD8 (RC6) ULD pricing effective October 31 as well.

We are researching light weight ULDs for introduction some time in the near future, so stay tuned for further details! However, this is only a very small part of what we as a corporation are doing to minimize the impact of our industry on the environment. To learn more, click here for a comprehensive overview of Air Canada’s environmental strategy.

Just imagine - the potential of our collaborative efforts is enormous!

Aug 1, 2011

Changes to AC Pharmacair

We regularly evaluate our services and solutions to ensure that we are providing you with the best possible quality and customer service levels. As such, after careful review of our AC Pharmacair solution, we will be making modifications to exposure times and the AC Pharmacair check sheet to better meet your expectations.

Exposure Times:

Shipment exposure times have been revised from a maximum of 60 minutes to a maximum of 90 minutes for all AC Pharmacair certified stations, with the exception of London – Heathrow (LHR) and all South American stations where the exposure times remain unchanged at a maximum of 120 minutes. These changes are effective immediately.

Reminder!
Exposure time is defined as the amount of time that a shipment is exposed to the outside elements including, but not limited to, any location outside the cargo warehouse or aircraft. Please keep in mind that exposure times are not the same as tender and retrieval times.

AC Pharmacair check sheet:
The AC Pharmacair check sheet will be discontinued effective immediately. Different options for capturing the Air Canada Cargo warehouse temperatures are currently being evaluated and will be communicated at a later time.

We certainly hope that these modifications will suit your needs and encourage you contact a member of your local sales team should you have any questions.

Thank you for your ongoing support and cooperation.

July 21, 2011

Air Canada will discontinue service to Iqaluit (YFB) on July 31

You may have heard that Air Canada will no longer be offering service to Iqaluit (YFB) effective July 31.

What impact will this have?
We want to reassure you that we will continue to offer cargo service to this destination using our interline partners Canadian North and First Air. All shipments booked for travel on or before July 30 will be flown on Air Canada Jazz and all shipments booked for travel after July 30 will be transported either on Canadian North or First Air.

We don't expect this change to cause any inconvenience and invite you to get in touch with your local sales team should you have any questions.

Thank you for your cooperation.

July 11, 2011

Check out our new video; it's really cool!

The Air Canada Cargo Marketing Communications team in collaboration with the Operations team worked very hard to bring you our first short movie production: AC Cool Chain.

This short length feature provides insight on the Cool Chain process and specifically hones in on our AC Absolute° solution offering.

We invite you view our video online. Please note that the link will redirect you to a third party site, YouTube.

Sit back, relax and enjoy!

May 26, 2011

Goose Bay (YYR) added to domestic Standard and Priority1 rate sheets, effective May 26, 2011

April 27, 2011

Announcing seasonal cargo service between Anchorage, Alaska and our Vancouver gateway starting May 17!

April 20, 2011

Our hours of operation on Public Holidays

April 19, 2011

Same great service, different station locations in Bogota, Colombia and Atlanta, Georgia!

Effective, May 1, we'll have new addresses in Bogotá and Atlanta respectively as follows:

Bogotá, Colombia (BOG)
Avenida Calle 26 No 106 – 81
Nuevo Terminal de Carga: Bodegas 16-17-18
Documentación de Carga - CSU -B primer piso

Cargo Operations Chief: Luis Urrego
Phone: 571-587-0772

Atlanta, Georgia (ATL)
4200 S. Cargo Drive
Atlanta, Georgia
30320

To reach our Reservations team as well as our Sales team, please continue using the existing phone numbers as they will not change.

We look forward to serving you at our new locations!

April 19, 2011

New handling agent in Seattle. Learn more.

Effective June 1, we will be changing handlers at Seattle Tacoma International Airport (SEA). The new address and contact info is as follows:

16745 Air Cargo Road,
Seattle, Washington.
98158

Phone: 206 433-2696.
Fax: 206 433-6966

Hours of operation
Time frame Office Warehouse Customs
Monday to Friday 0700-2300 0700-2300 0800-1630
Saturday 0700-2300 0700-2300 Emergency/AVI/PER
Sunday 0700-1700 0700-1700 Emergency/AVI/PER

We look forward to serving you at our new location!

April 19, 2011

Do you tender freight in Sept Iles?

As of May 1st our hours of operation at Sept Iles Municipal Airport (YZV) will be 0500-2200 Monday through Sunday.

We look forward to serving you!

April 11, 2011

We've made enhancements to our "track cargo" feature

As part of our ongoing efforts to improve your experience on our website, we are pleased to announce that we have made enhancements to our "track cargo" feature and hope that you'll find it to be more customer-friendly!

The enhancements include:

  • A "current status" display at the top of the search results page, no longer requiring you to read between the lines;
  • The booking information clearly indicates which portion of your shipment's itinerary is carried by truck and which portion by air and
  • Status details are grouped by date, which make it easier to read.

Track your shipment here!

Please note that the website contains the most up-to-date information available in our system; our Call Centre agents have access to the same information.

This is one of the many changes we have planned for the months ahead, so please stay tuned!

March 31, 2011

No need to perform radiation screening on cargo returning from Japan

We are continuing to monitor the situation in Japan following the March 11, 2011 earthquake and have the following updated information.

Canadian governmental agencies including Health Canada, Public Health Agency of Canada, Public Safety Canada, Radiation Protection Bureau have all remained consistent in their messaging confirming that there are no restrictions for Canadians travelling to or from Japan.

In addition, they have confirmed that there is currently no need to perform radiation screening on returning aircraft, baggage, cargo, passengers or crew. Canadian governmental agencies have also advised that there is no requirements for special precautions in handling any of these items at this time, as they have deemed there is currently no risk of radiation contamination.

The Radiation Protection Bureau in Canada monitors radiation levels across Canadian cities on an ongoing basis and has done so for years. They monitor food, precipitation and air on an on-going basis and are therefore able to immediately determine is there are any abnormal radiation increase of any kind.

Various organizations have posted excellent Q&As relating to the nuclear radiation issues associated with the Japanese nuclear power facilities. These Q&As as well as additional information from expert authorities may be obtained via the links provided below:

We will continue to monitor the dynamic situation in Japan and will provide updates as they become available.

Thank you for your cooperation.

March 30, 2011

Air Canada Cargo resumes full operations to Japan effective March 31

We are happy to advise you that we will be resuming full operations to Japan effective March 31.

We thank you for your patience and cooperation as we worked through this extraordinary situation.

March 28, 2011

Changes to our Envirotainer lease charges

We regularly evaluate our pricing structure to ensure that we are providing our customers
with the best quality and customer service at competitive prices.

As such, after careful review of our current pricing structure, we will be increasing our Envirotainer lease charges for RKNt2 and RAPt2 containers for bookings made on and after April 25, 2011. Any bookings made prior to April 25, 2011 will be honoured at the current price.

The revised lease charges for the RKNt2 and RAPt2 containers are stated below:

Container type

Minimum Charge - 5 days (current)

Minimum Charge - 5 days (new)

Daily Rate after 5 days (current)

Daily Rate after 5 days (new)

LD3/RKN - t2

$930

$1,050

$230

$260

LD9/RAP - t2

$1,445

$1,600

$360

$400

All prices are listed in USD.

Lease charges for the RKNe1 will remain unchanged as follows:

Container type

Minimum Charge - 5 days

Daily Rate after 5 days

LD3/RKN - e1

$2,724

$680

All other lease related charges, including pick-up and delivery charges, express order
charges, change order fees and cancellation charges remain unchanged.

The revised charges will be available online at Container Lease Pricing under AC Absolute > Learn More > Container Lease Pricing as of April 25.

Thank you for understanding that this price increase means that we can continue to maintain the superior standard of our services and solutions.

If you have any questions, your local Air Canada Sales team will be glad to assist you.

March 25, 2011

Amended domestic Canada rates (Standard and Priority1) effective May 1, 2011

Revised rates for Standard and Priority1 are available on the "Rates" page and are effective as of May 1, 2011.

March 17, 2011

Update on Air Canada Cargo's operations in Japan

The cargo facility at Narita International Airport (NRT) sustained damage when the earthquake struck Japan last Friday. As such, the station remains under a red alert and there continues to be an embargo on the acceptance and carriage of goods to NRT, except for Emergency Medical Shipments (as described under EMS).

What does this mean?

All cargo shipments currently on-hand to/from NRT are subject to delays.

Furthermore, we are unable to grant exceptions other than medical supplies and the following types of shipments will not be accepted for the duration of the alert:

  • Perishables (PERAF);
  • High Value items and
  • Live Animals.

We are monitoring the situation closely and working in conjunction with local and international authorities, including the World Health Organization and a number of Canadian agencies and have been advised that specific measures are not required.

Additional updates will be provided as they become available. In the meantime, should you have any questions, your local Air Canada Sales team as well as our Call Centre agents will be glad to assist you.

We are doing our best to minimize disruptions to our operations and thank you for your understanding during this time.

March 15, 2011

Amended Priority1 rates between Canada and the United States effective April 15, 2011

Revised Priority1 rates between Canada and the United States are now available on the "Rates" page and are effective as of April 15, 2011.

March 2, 2011

Amended USA to International Priority1 rates effective April 1, 2011

Revised rates for USA to International Priority1 rates are now available on the "Rates" page and are effective as of April 1, 2011

March 1, 2011

Amended domestic Canada rates effective April 1, 2011

Air Canada Cargo has restructured its domestic rates system. Revised rates for Standard, Priority1, and Expedair are now available on the "Rates" page and are effective as of April 1, 2011

February 28, 2011

Heightened security at London Heathrow Airport (LHR)

Due to heightened security at London Heathrow Airport (LHR), shipments being transferred from Air Canada to another carrier (interline) at LHR will require screening in LHR. Please note that this screening does not apply to shipments with a final destination of LHR or shipments being transferred to trucks.

What this means:

  • Cargo to and from, or transiting through, the United Kingdom is subject to screening requirements imposed by the UK Department for Transport (Dft).
  • When primary screening methods are not available, due to size or density of the shipment, additional screening methods need to be used to make the cargo secure for shipment.
  • As this is a regulated requirement imposed by the UK DfT, Air Canada is not responsible for any loss, delay or damage resulting from the processes used to make the cargo secure to fly.

Due to these heightened screening requirements, until further notice, transshipments will require longer connection times in LHR. All shipments transiting LHR require a minimum of 36 hour connection time. Exceptions to this minimum connection time in LHR are:

  • Perishable shipments (PER) such as lobster require a minimum connection time of 8 hours.
  • Radioactive shipments transferring via LHR are currently embargoed.

Please ensure that all shipments to and transiting through LHR hold a confirmed booking based on the above minimum connection times in LHR.

Should you have further questions, please contact your local Air Canada Cargo office.

Thank you for your understanding and continued support.

February 23, 2011

New directives for live animal shipments bound for the United States

Recently the United States Transportation Security Administration issued new directives for shipments that are bound for the United States. Customers wishing to transport live animals to or transiting through the United States are required to have an established business relationship with Air Canada Cargo and an active Air Canada Cargo account.

Should you have further questions, please contact your local Air Canada Cargo office.

Thank you for your understanding and continued support.

January 13, 2011

Full operations resume at London Heathrow Airport (LHR)

The Air Canada Cargo facility at London Heathrow (LHR) resumed normal operations on January 11.

  • All Services and Solutions are available to and from London on Air Canada.
  • The embargo on interline shipments from Canada/U.S. via LHR has been lifted.

Should you have further questions, please contact your local Air Canada Cargo office.

Thank you for your understanding and continued support.

January 12, 2011

Flooding in Australia

Due to severe flooding in many parts of Australia, shipments travelling by truck beyond our Sydney (SYD) gateway are subject to delays and cancellations.

Should you have further questions, please contact your local Air Canada Cargo office.

Thank you for your understanding and continued support.

January 7, 2011

Limited operations resume at London Heathrow Airport (LHR)

Due to a British Airport Authority (BAA) water main break at London Heathrow Airport (LHR) on December 22nd, the Air Canada Cargo terminal has sustained extensive water damage and has since been without normal electrical power.

As of today, we have been able to resume limited operations at our London Heathrow (LHR) facility with temporary electrical power.

What this means:

  • New bookings can be accepted to/from the U.K., however certain restrictions apply.

We cannot accept the following types of shipments until further notice:

  • AVI shipments.
  • Firearms.
  • Dangerous Goods (apart from dry ice and bio commodities).

Customers in the United Kindgom:

  • An additional sales contact number is now available for inquiries 020 85879600.
  • Operating hours for pick up from or delivery to the Air Canada LHR Cargo facility are 0700 to 1500 local time daily until further notice.

Should you have further questions, please contact your local Air Canada Cargo office.

2010

December 29, 2010

Update for LHR Cargo Station

Due to a British Airport Authority (BAA) water main break at London Heathrow Airport (LHR) on December 22nd, the Air Canada Cargo terminal has sustained extensive water damage and has since been without electrical power.

As of December 29th, we have been able to resume limited operations at our London Heathrow (LHR) facility. We expect freight currently on hand destined to LHR as well as exports from LHR to be moved to destination by December 30th.

Until further notice, we cannot accept bookings transiting beyond LHR. New bookings can be accepted originating LHR as well as final destination LHR as of December 30th under the following conditions:

  • Maximum loose consignment weight of 500kg;
  • Pieces must fit into LD2 (DPE/DPN) or LD3 (AKE/AKN) containers;
  • Maximum pallet weight of 1600kg;
  • LHR origin cargo must be UK Department of Transport (DfT) known cargo only.

Operating hours for pick up from or delivery to the Air Canada LHR Cargo facility are 0700-1500 daily until further notice.

Should you have any questions, please contact your local Air Canada Cargo office.

December 23, 2010

Water main break at London Heathrow Airport (LHR)

Dear Valued Customer,

Due to a British Airport Authority (BAA) water main break at London Heathrow Airport (LHR) on December 22, the Air Canada Cargo terminal has sustained extensive water damage and has since been without electrical power. As such, effective immediately, we will not accept any freight nor bookings for shipments destined for or transiting through LHR until December 28, 2010. Additionally, we will not ship any freight currently on hand to LHR.

Should you have any questions, please contact your local Air Canada Cargo office.

We will be keeping you informed of any updates as they become available.

Thank you for your understanding and continued support.

December 22, 2010

Air Canada reinstates full schedule to London Heathrow (LHR)

Dear Valued Customer,

Air Canada has been given permission to reinstate its full schedule of nine flights a day to London Heathrow (LHR) following several days of sharp restrictions imposed on carriers by the airport. We are now focused on restoring our full operation and accommodating all freight on hand.
You may begin tendering shipments destined for or transiting through LHR for confirmed bookings that commence on Saturday December 25.

Should you have any questions, please contact your local Air Canada Cargo office.

Thank you for your understanding and continued support.

December 22, 2010

Heightened security at London Heathrow (LHR)

Dear Valued Customer,

Due to heightened security at London Heathrow (LHR), all transitting shipments may be subject to additional screening and delays at LHR.

Should you have any questions, please contact your local Air Canada Cargo office.

Thank you for your understanding and continued support.

December 21, 2010

Effective January 1st, 2011 the twenty-seven (27) Member States in the European Union (EU) will implement the Import Control System (ICS)

Dear Valued Customer,

Effective January 1st, 2011 the twenty-seven (27) Member States in the European Union (EU) will implement the Import Control System (ICS) which requires filing a pre-arrival Entry Summary Declaration (ENS) and means that all cargo, whether or not consigned to the EU, must be declared.

As such, effective December 31, 2010, Air Canada Cargo will implement the European Union Regulations pertaining to the requirements for pre-arrival information for all freight arriving or transiting in the EU.

What action is required?
To minimize delays and possible penalties, please forward the required information electronically using the standard messages of Freight Waybill (FWB) and Freight House List (FHL).

Transmit to Air Canada Cargo:
Methods:

  1. Send an FWB and FHL message to Air Canada Cargo using Electronic Data Interchange (EDI) messaging.
    Cost: $3.50 for Customs Electronic Processing (CG), or
  2. Enter the house bill information into the Cargo Portal Service (CPS) Cost: N/A, or
  3. Provide Air Canada Cargo with the house manifest and we will manually enter the house bill data and transmit the data to EU customs.
    Cost: $18.00 for Customs Manual Processing (CC).

All funds are denoted in Canadian dollars and charges will be converted to local currency equivalencies.

Document checklist:
What information/documents are required?

  • Required shipment documents as per current standards.
  • The above mentioned information is mandatory at time of acceptance in order to have a shipment compliant with the “Ready for Carriage” procedure.

For additional information on the Import Control System arrangements, please visit: http://ec.europa.eu/ecip/.

Should you have any further questions, please contact your local Air Canada Cargo office.

We thank you in advance for your cooperation and ongoing support.

December 20, 2010

Winter conditions in England limit Air Canada flights to London Heathrow

Please be advised that the continuing effects of severe winter conditions in England are strictly limiting our operations to and from London Heathrow Airport (LHR). We are currently only able to operate one-third of our normal schedule due to restrictions at LHR and our ability to increase capacity is very limited due to slot constraints.

We ask that you please refrain from tendering your shipments destined for or transiting through London Heathrow until further notice.

Should you have any questions, please contact your local Air Canada Cargo office.

Thank you for your understanding and continued support.

December 8, 2010

BlackBerry users can now download the Air Canada Cargo App

BlackBerry users can now download the Air Canada Cargo App directly onto their mobile device. Learn more.

November 17, 2010

Air Canada Cargo App now available for download on the iPhone.

iPhone users can now download the Air Canada Cargo App. Learn more.

November 11, 2010

Special security measures

In light of recent events, the following security measures are applicable with immediate effect.

Air Canada Cargo will not transport any shipment nor accept interline transfers that originated or transited through a point in Yemen (YE) or Somalia (SO).

Ink cartridges and toner cartridges are prohibited for carriage as air cargo on flights from aerodromes in Canada. Ink and toner cartridges are also prohibited as air cargo on flights to the United Kingdom.

Restrictions have been implemented on shipments destined to or transiting through the United States, as per the directive from the U.S. Department of Homeland Security.

For more details regarding the restrictions, please contact your local Air Canada Cargo Sales representative.

November 2, 2010

Introducing the Air Canada Cargo application for mobile devices!

Air Canada Cargo goes even further! Introducing the Air Canada Cargo application for mobile devices.

Beginning November 2, customers will be able to take our services with them wherever they go!
The Air Canada Cargo App will be integrated into the current Air Canada mobile application and give customersinstant access to real-time information about theirshipments at their fingertips!

What will the App enable customers to do?
It enables them to:

  • Track shipments,
  • Plan ahead for future shipments with a comprehensive schedule of our global network,
  • View air waybill information at a glance,
  • Select customizable notifications (enabling them to know what's happening with their cargo as it's occurring) and
  • View detailed information about shipments.

How can customers access our mobile site?
By visiting m.aircanadacargo.com or downloading the App on their mobile device.

Note: All customers will be able to access our mobile site on their web-enabled mobile devices beginning November 2, however users will be able to download the App at a later date.

Stay tuned for more details!

October 28, 2010

Thunder Bay (YQT) Cargo facility: New hours of operation beginning November 1

To better serve our customers, our facility will be open seven days a week (including holidays) starting November 1. Our revised hours of operation will be:

Mon-Fri: 09:00 – 19:00
Sat: 09:00 – 19:00
Sun: 09:00 – 19:00

We look forward to serving you!

August 10, 2010

Transporting Dangerous Goods To and From Belgium

Air Canada Cargo has recently been awarded a license by the Belgian Civil Aviation Authority to transport dangerous goods to and from Belgium.

Effective August 16, 2010, we will be permitted to transport all classes of dangerous goods (excluding Class 1 explosives and Class 7 Radioactive Materials) on-board our aircraft to and from the Brussels International Airport (BRU). Our extensive experience handling these types of items over the years makes us the premier choice to safely transport your specialized cargo.

We kindly remind you that all shipments of dangerous goods accepted, handled and offered for transport on-board Air Canada must be in accordance with the ICAO Technical Instructions for the Safe Transport of Dangerous Goods as well as the IATA Dangerous Goods Regulations.

For further information, please contact your Air Canada Cargo Sales Representative.

Thank you for your continued support.

Air Canada Cargo

May 5, 2010

Air Canada Cargo offers daily service to Yellowknife

MONTREAL - Air Canada Cargo will be offering daily service to Yellowknife, connecting Calgary, Vancouver and Edmonton, commencing on May 5, 2010. Flights will be operated daily by Air Canada Jazz, offering AC Expedair cargo service.

Air Canada Cargo will be expanding its network to over a dozen new cities over the next few months, including Brussels, Athens, Barcelona and Copenhagen. For more information on these new possibilities, please contact your local sales representative, call 1-800-387-4865 (Canada).

Air Canada Cargo provides direct cargo services to over 150 Canadian and international destinations and has sales representation in over 50 countries. Air Canada Cargo is Canada's largest provider of air cargo services as measured by cargo capacity. Air cargo services are provided on domestic and U.S. transborder flights and on international cargo services on routes between Canada and major markets in Europe, Asia, South America and Australia.

Route Carrier Flight Equipment Departure Arrival Estimated Cargo Capacity
YYC YZF QK 8221 CRJA01 11:45 13:49 100kgs/1cbm
YZF YYC QK 8222 CRJA01 6:00 8:10 100kgs/1cbm
YYC YZF QK 8223 CRJA01 20:55 22:58 100kgs/1cbm
YZF YYC QK 8224 CRJA01 14:45 16:54 100kgs/1cbm
YZF YVR QK 8226 CRJA01 8:55 10:39 100kgs/1cbm
YVR YZF QK 8227 CRJA01 14:30 18:07 100kgs/1cbm
YEG YZF QK 8511 CRJA01 11:20 12:59 100kgs/1cbm
YZF YEG QK 8514 CRJA01 13:30 15:11 100kgs/1cbm
May 5, 2010

Air Canada Cargo offers new, year-round daily service to Goose Bay

MONTREAL - May 1, 2010, Air Canada Cargo expanded its network to Labrador with the start up of daily non-stop flights between St. John's and Halifax to Happy Valley-Goose Bay. Flights will be operated by Air Canada's commercial partner Jazz using Bombardier CRJ-200 regional aircraft.

Air Canada Cargo will be expanding its network to over a dozen new cities over the next few months, including Brussels, Athens, Barcelona and Copenhagen. For more information on these new possibilities, please contact your local sales representative, call 1-800-387-4865 (Canada).

Air Canada Cargo provides direct cargo services to over 150 Canadian and international destinations and has sales representation in over 50 countries. Air Canada Cargo is Canada's largest provider of air cargo services as measured by cargo capacity. Air cargo services are provided on domestic and U.S. transborder flights and on international cargo services on routes between Canada and major markets in Europe, Asia, South America and Australia.

Route Carrier Flight Equipment Departure Arrival Estimated Cargo Capacity
YYR YHZ QK 8899 CRJA01 16:55 18:34 150 kg
YHZ YYR QK 8898 CRJA01 11:05 12:42 150 kg
YYR YYT QK 8828 CRJA01 13:10 15:05 150 kg
YYT YYR QK 8829 CRJA01 15:35 16:25 150 kg
March 28, 2010

Air Canada Cargo offers new, year-round daily service to Iqaluit

MONTREAL - Air Canada Cargo is now offering new, same-plane service from Montreal and Ottawa to Iqaliut, which commenced Mar. 28, 2010. Year-round, daily flights will be operated by Air Canada Jazz using a CRJ-700 aircraft, offering AC Expedair cargo service.

Air Canada Cargo will be expanding its network to over a dozen new cities over the next few months, including Brussels, Athens, Barcelona and Copenhagen. For more information on these new possibilities, please contact your local sales representative, call 1-800-387-4865 (Canada).

Air Canada Cargo provides direct cargo services to over 150 Canadian and international destinations and has sales representation in over 50 countries. Air Canada Cargo is Canada's largest provider of air cargo services as measured by cargo capacity. Air cargo services are provided on domestic and U.S. transborder flights and on international cargo services on routes between Canada and major markets in Europe, Asia, South America and Australia.

Route Carrier Flight Equipment Departure Arrival Estimated Cargo Capacity
YUL YOW QK 8963 CRA 08:30 09:09 150 kg
YOW YFB QK 8963 CRA 09:55 12:55 150 kg
YFB YOW QK 8988 CRA 13:40 16:40 150 kg
YOW YUL QK 8988 CRA 17:35 18:15 150 kg
March 28, 2010

New Calgary-Tokyo route offers Cargo connections with a world of possibilities

CALGARY - Air Canada Cargo is offering new, non-stop seasonal service three times per week to and from Calgary (YYC) and Tokyo-Narita (NRT) starting Mar. 27. The new route, operated by a Boeing 767-300, is the only non-stop service from the Calgary area to Asia.

While the new service is YYC-NRT non-stop, the connection of those two points offers unique opportunities for shippers and forwarders to leverage Air Canada's global network. These new services include:

  • A fast and easy, fin-to-fin transit in YYC connecting NRT and LHR / FRA
  • More wide-body capacity between YYC and YYZ (aircraft originates in YYZ)
  • A timely connection ex-YYC to South America (via YYZ)

Air Canada Cargo will be expanding its network to over a dozen new cities over the next few months, including Brussels, Athens, Madrid and Copenhagen. For more information on these new possibilities, please contact your local sales representative, call 1-800-387-4865 (Canada) or visit aircanadacargo.com.

Air Canada Cargo provides direct cargo services to over 150 Canadian and international destinations and has sales representation in over 50 countries. Air Canada Cargo is Canada's largest provider of air cargo services as measured by cargo capacity. Air cargo services are provided on domestic and U.S. transborder flights and on international cargo services on routes between Canada and major markets in Europe, Asia, South America and Australia.

March 18, 2010 - Infocargo Bulletin #45

AC Cool lease cost price adjustment

Effective April 1, 2010, Air Canada Cargo will revise its AC Cool lease costs to reflect increases passed on from Envirotainer to all airlines. The new rates are:

Container Type Minimum Charge
5 Days
Daily Charge
After 5 Days
LD3 / RKN-t2 $930 USD $230 USD per day
LD3 / RKN-e1 $2,724 USD $680 USD per day
LD9 / RAP-t2 $1,445 USD $360 USD per day

Please note that other charges will remain unchanged, including pickup and/or delivery, express ordering, the change order fee and cancellation.

We would like to inform you that we accept CLD-t2 (JYP) containers on a Ready for Carriage basis. Customer must lease these units directly from Envirotainer and coordinate all lease logistics, including pick-up from and return to the origin station. Air Canada Cargo will transport these units from origin airport to destination airport only.

Thank you for your continued support.

Air Canada Cargo

February 24, 2010 - Infocargo Bulletin #44

Notice of correction (PNC) Procedure Revisions

Effective March 1, 2010, Air Canada Cargo will revise its procedure regarding the Notice of Correction.

Please note all freight tendered to Air Canada Cargo is subject to re-weighing and/or re-measuring of the dimensions at the point of tender, at intermediate points or at the point of destination. In the event of a discrepancy between the weight or dimensions shown on the Air Waybill, as it was entered by the Shipper or its Agent, and the weight as shown on Air Canada Cargo scales and/or dimensions as measured by Air Canada Cargo personnel, the Shipper and its Agent agree that Air Canada Cargo, in its sole discretion, may use the weight and/or dimensions as determined by Air Canada Cargo to re-calculate the freight charges.

The Shipper or its Agent will be notified by Air Canada Cargo either with an electronic or faxed copy of a Notice of Correction if the weight and/or dimensions, as determined by Air Canada Cargo, is less or greater than the weight and/or dimensions entered on the Air Waybill by the Shipper or the Agent.

The Shipper or its Agent will have 72 hours after notification to advise Air Canada if there is a dispute of the revised weight and/or dimensions.

Air Canada Cargo