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Can my booking be changed online?

Eligible flights may be changed up to 2 hours prior to departure.
YES:
  • Flight bookings made at aircanada.com
    You can make changes to any booking that was originally made at aircanada.com.
  • Flight Pass bookings
    To retrieve a booking made using a Flight Pass , you will need to sign to your account.
NO:
  • Aeroplan bookings
    Bookings made through Aeroplan may only be changed by contacting Aeroplan directly. However, you may view your flight details at aircanada.com.
  • Flight bookings made with a travel agent
    Flights booked with a travel agent (or on another website) cannot be viewed or changed at aircanada.com. You will need to contact your travel agent directly.

What services are available online?

  • View your flights, Flight Passes, car and hotel bookings
  • Print/Email your flight booking details (itinerary)
  • Change your flight
  • Cancel your flight (more info)
  • Select your seats (more info)
  • Add your frequent flyer information (Aeroplan & Star Alliance)
  • Purchase flight options (more info)
  • Request an upgrade (more info)
  • Provide your passport information (more info)

What changes cannot be made online?

  • Passenger information cannot be changed online. Please contact Air Canada Reservations within 24 hours of completing your booking.
  • Special requests (e.g. assistance for a passenger with a disability, special meals) cannot be made online. Please contact Air Canada Reservations.

What if there is an error with my online booking?

If, after you have booked your flight at aircanada.com, you notice that you have made an error (e.g. wrong date, misspelled passenger name), you will need to make the necessary corrections by contacting Air Canada Reservations within 24 hours of completing your booking to avoid any complications. If the correction results in a higher fare, you will be given the option to pay the higher fare or to obtain a refund for the price of your ticket. This policy covers changes to flights, dates, routes and spelling of passenger names. We recommend that you validate your booking by reviewing your itinerary immediately after you have made your reservation.
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